Summary
Overview
Work History
Education
Skills
sections.external_links.name
Languages
Certification
Timeline
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Masood Shaikh

Hatfield,United Kingdom

Summary

Looking for a career in marketing or business management where I can utilize my understanding of market research, strategic planning, and organizational abilities. I am a quick learner with a strong desire to provide unique ideas and contribute to team success. My academic background and enthusiasm for company development fuel my ambition to obtain hands-on experience and make a good contribution to a vibrant organisation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team member

Pizza Hut
St Albans, Hertfordshire
10.2023 - Current
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.


Client Services Executive

Midshipmite recruiters
Mumbai, India
02.2023 - 08.2023
  • Confidently handled customer enquires and transactions within high volume call environment.
  • Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
  • Maintained comprehensive understanding of clients' needs and expectations.
  • Analysed sales reports to identify trends and update strategies.
  • Developed marketing plans to support department strategies.
  • Customized promotional strategies to meet needs of different clients, products and services.

Business Advisor

IndiaFilings.com
05.2022 - 08.2022
  • Providing best solution to the client for their new business startups and expanding their business.
  • Monitored consumer appetites to market products in line with demand.
  • Maintained excellent market and trend awareness to meet customer demand.
  • Managed contract negotiations between clients, seeking mutually beneficial outcomes.
  • Negotiated contract terms for maximised client benefit and profit.

Client Service Executive

Mid-Ship Maritime Pvt Ltd
08.2020 - 11.2020
  • Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
  • Confidently handled customer enquires and transactions within high volume call environment.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Proactively channeled customer feedback to relevant departments to promote continuous process improvement.

Education

Bachelor of Business Administration - Marketing

Tilak Education Societys S K College of Science & Commerce At Nerul New Mumbai
India
06.2019 - 07.2022

Business/Commerce, General -

International Indian School, Dammam
Saudi Arabia

Master of Science - MS, International Business - International Business

University of Hertfordshire
Hatfield, Hertfordshire
09.2023 -

Skills


  • Customer Service
  • Communication
  • Relationship Building
  • New Business Development
  • Customer relations
  • Cash handling
  • Public speaking
  • Retail operations
  • Till balancing

sections.external_links.name

Languages

English
Upper intermediate
Arabic
Beginner
Hindi
Native
Tamil
Native

Certification

  • Digital Marketing

-Freelancers Academy


  • Event Photography

-Waking Academy


  • SIA License

-Security Training Solutions

Timeline

Team member

Pizza Hut
10.2023 - Current

Master of Science - MS, International Business - International Business

University of Hertfordshire
09.2023 -

Client Services Executive

Midshipmite recruiters
02.2023 - 08.2023

Business Advisor

IndiaFilings.com
05.2022 - 08.2022

Client Service Executive

Mid-Ship Maritime Pvt Ltd
08.2020 - 11.2020

Bachelor of Business Administration - Marketing

Tilak Education Societys S K College of Science & Commerce At Nerul New Mumbai
06.2019 - 07.2022

Business/Commerce, General -

International Indian School, Dammam

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