Mason Marsham
Blackwater
Summary
Experienced Duty Manager with a strong background in team leadership, facility operations, and health and safety compliance. Proficient in pool plant operations, emergency response, conflict resolution, cash handling and leisure management IT systems, including Gladstone MRM. A dedicated professional focused on maintaining high operational standards and a safe environment.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Duty Manager
Places Leisure
Camberley, Surrey
04.2023 - Current
- Currently working as a Duty Manager at the flagship Places Leisure Camberley site while undertaking a Level 3 Leisure Duty Manager Apprenticeship.
- Lead the lifeguard team and oversee day-to-day operations across multiple departments, managing large teams to ensure all tasks are completed to a high standard.
- Taking direct responsibility for health and safety compliance, coordinating all ad-hoc bookings and the management of multiple pool plant rooms as a certified Pool Plant Operator (PPO).
- Dealing with customer complaints, rectifying any product and service issues.
- Managing opening and closing of the site, tasked with key holder responsibilities.
- Offering guidance and support to team members.
- Handling cash floats, operations of the cash and valuables safe and record keeping of all cash handling.
Lifeguard/Team Leader
Coral Reef Bracknell
11.2019 - 04.2023
- Promoted from Lifeguard to Team Leader at a high volume waterpark, managing safety and operations for peak crowds of over 600 guests.
- Developed strong conflict resolution skills by handling customer complaints efficiently and professionally, ensuring a welcoming environment even in high pressure situations.
- Used critical thinking and quick decision making to manage challenging situations and emergencies.
- Led, mentored, and supported frontline staff teams while taking on broader operational responsibilities, including Front of House management and pool plant room monitoring.
Floor Assistant
Sainsbury's
Godalming, Surrey
02.2016 - 09.2017
- Delivered high quality customer service in a fast paced retail environment, preparing fresh pizzas, serving hot food, and managing counter stock.
- Engaged proactively with the public, handling customer inquiries, offering product recommendations and resolving minor issues efficiently.
- Demonstrated strong time management skills by successfully balancing part-time employment alongside academic commitments.
Education
NVQ Level 3 - Leisure Duty Manager
COPA Training
Llandudno, Wales 11.2025 -
A-Levels - BTEC Level 3 National Foundation Diploma in Business Studies (1 Year Completed)
Farnborough College of Technology
Farnborough 09.2018 - 07.2019
GCSEs -
Rodborough School
Milford, SurreySkills
- Team Leadership & Mentoring
- Facility & Operations Management
- Pool Plant Operations (PPO)
- Health & Safety Compliance
- Conflict Resolution & Customer Relations
- Cash Handling & Financial Administration
- Emergency Response & First Aid
- IT Proficient (Gladstone MRM)
Certification
National Pool Plant Operator Certificate (PPO)
- PWTAG Approved.
RLSS National Pool Lifeguard Qualification (NPLQ)
- Includes Emergency First Aid at Work (EFAW) & Automated External Defibrillator (AED) certification.
References
References available upon request.
Timeline
NVQ Level 3 - Leisure Duty Manager
COPA Training
11.2025 -
Duty Manager
Places Leisure
04.2023 - Current
Lifeguard/Team Leader
Coral Reef Bracknell
11.2019 - 04.2023
A-Levels - BTEC Level 3 National Foundation Diploma in Business Studies (1 Year Completed)
Farnborough College of Technology
09.2018 - 07.2019
Floor Assistant
Sainsbury's
02.2016 - 09.2017
GCSEs -
Rodborough School