Mason Maguire
Esher,Surrey
Summary
Results-driven Zonal Lead with expertise in team development and performance enhancement. Drives revenue growth through strategic restructuring and targeted training initiatives. Implements performance metrics for accountability and operational effectiveness. Adapts swiftly to challenges while advancing organisational goals through collaboration and strategic planning.
Overview
5
5
years of professional experience
Work History
Zonal Lead
Merlin Entertainments
Chessington, Surrey
01.2026 - Current
- Improved ride readiness by training staff on rides operations and skill development.
- Redesigned car parks team structure to enhance workplace culture, established targets and incentives that fostered competition, and consistently exceeded revenue targets through monthly monitoring. Acquired knowledge of the back of house barrier system to associate hourly revenue with individual staff performance.
- integrated revenue targets on rides tablets into retail units to drive revenue as well as implementing closing checks to ensure high standards on close downs and making staff accountable
- i have learnt multiple ride offload skills to assist other teams in ride shutdowns.
- Maintained high standards in retail, rides, admissions, car parks, and guest assistance.
- Established performance metrics to evaluate team and individual achievements, facilitating targeted improvements and recognition.
- Monitored financial performance, preparing detailed reports for senior management review.
- Created holding levels for stock in retail units to ensure stockrooms are more accurate and efficient.
Car Parks Team Leader
Merlin Entertainments
Chessington, Surrey
08.2024 - 01.2026
- Monitored team performance, identified improvement areas, and implemented corrective actions to enhance overall effectiveness.
- Cultivated supportive relationships among employees, fostering a positive and helpful working environment.
- Evaluated staff performance to identify strengths and weaknesses
- Resolved complex customer enquiries, disputes and complaints.
- Conducted performance reviews, delivering constructive feedback and tailored personal development plans to support staff growth.
- Owned end-to-end guest experience by maintaining cleanliness and consistent customer service.
- Maintained smooth morning operations by guiding the team through extremely busy periods.
Shop floor and Warehouse worker
Porters Foliage
battersea, london
10.2025 - 12.2025
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Loaded and unloaded goods from delivery vehicles, adhering to strict safety protocols.
- Accurately followed verbal and written directions.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Maintained a clean and inviting shop environment, organising displays for optimal visual appeal.
- Developed professional relationships with customers to establish trust and reliability.
- Handled customer enquiries and complaints with professionalism, providing solutions to ensure satisfaction.
- Replenished items and organised displays to keep stock looking professional.
- Shared new products and promotions with customers to encourage sales
Car parks Host
Merlin Entertainments
Chessington, Surrey
05.2021 - 08.2024
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Implemented strategies to manage wait times, enhancing guest satisfaction during peak periods.
- Processed payments and transactions efficiently, managing credit, and electronic payments with precision.
- Constantly having to adapt methods of the operation during peak periods .
- trained new staff to a high standard , making them more reliable.
Education
A-Levels - Business & Economics
Hinchley Wood School, Six Form
Surrey01-2023
GCSEs -
Hinchley Wood School
Esher01-2021
Skills
- Revenue enhancement strategies
- Performance metrics analysis
- Operational efficiency
- Financial reporting
- Process optimization
- Operational management
- Strategic planning
- Team Leadership
- Team building and collaboration
- Staff training
- Performance monitoring
- Customer service excellence
- Conflict resolution
- Effective communication
- Decision making
- Time management
- Creative thinking
- Stress tolerance
- Resilience and perseverance
- Positive mindset
Timeline
Zonal Lead
Merlin Entertainments
01.2026 - Current
Shop floor and Warehouse worker
Porters Foliage
10.2025 - 12.2025
Car Parks Team Leader
Merlin Entertainments
08.2024 - 01.2026
Car parks Host
Merlin Entertainments
05.2021 - 08.2024
A-Levels - Business & Economics
Hinchley Wood School, Six Form
GCSEs -
Hinchley Wood School