Mason Bradley

Proficient and Confident in a High-Pressure Environment

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served high volumes of guests in a fast-paced and demanding service environment with exceptional customer care.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Communication and Collaboration

• Effectively communicated expectations and updates to team members, ensuring a cohesive and informed work environment
• Led a team in delivering exceptional service, fostering a positive and collaborative team culture.
• Coordinated with team members to organize and execute successful events, emphasizing the importance of teamwork.
• Effectively communicated with diverse groups of customers, ensuring a positive and welcoming experience.

Time Management

• Demonstrated effective time management as a supervisor by overseeing and coordinating tasks during busy shifts
• Punctual and reliable with a strong commitment to effective communication and teamwork

Problem-Solving and Adaptability

• Resolved escalated customer issues and conflicts, utilizing problem-solving skills to find quick and satisfactory solutions
• Adapted strategies to address operational challenges, ensuring the smooth running of daily tasks
• Thrived in high-pressure situations, adapting quickly to unforeseen challenges and maintaining team morale

Organisational Skills

• Coordinated and executed successful events, showcasing strong organisational skills in planning and execution
• Organisational skills in team supervision, ensuring smooth operations and efficient task management throughout busy shifts