Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Masline Mupondi

Bilston,westmidlands

Summary

A detail-oriented professional with strong speaking and listening skills, time management expertise, and a commitment to valuing equality and diversity. Proficient in interpersonal communication, study techniques, and the use of presentation and word processing software. Demonstrates advanced writing abilities, including punctuation and grammar accuracy, alongside skills in planning mathematical projects and understanding mediation. Experienced in supporting health, safety, care, protection, and wellbeing of individuals while ensuring accurate record-keeping. Adept at assisting with personal care needs, nutrition, hydration, and fostering a safe environment. Dedicated to continuous development of knowledge and practice with a focus on delivering high-quality support services.

Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in Team Leader/ Support Worker role.

Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in role.

Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in Team Leader/Support Worker role

Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in Team Leader/Support Worker role.

Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in [Desired Position] role.

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.

Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Organised Team Leader with 10 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.

Organised Team Leader with 10 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.

Organised Team Leader with [Number] years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.

Driven leader with knack for fostering collaboration and enhancing team performance. Demonstrates strong communication and problem-solving skills, ensuring cohesive team dynamics and effective project execution. Committed to driving positive results and fostering productive work environment.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Team leader

LIVING WATERS LTD
Coventry, WEST MIDLANDS
10.2024 - Current
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Led shifts and motivated team to drive sales.
  • Developed organisational policies for administrative oversight and internal controls.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Senior support worker

ALPHONSUS SERVICES LIMITED
Dudley, WEST MIDLANDS
01.2020 - Current
  • Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
  • Helped patients to take medication as prescribed by medical professionals.
  • Participated in regular training sessions keeping knowledge and skills current.
  • Delivered compassionate care in residential homes, community settings, and homes of service users.
  • Coordinated movement routines for patients according to individual physical requirements.
  • Administered medication as per prescriptions ensuring correct dosage at the right times.
  • Implemented safeguarding procedures diligently, fostering a secure environment.
  • Collaborated with officials to prepare required legal documentation for court proceedings.

DEPUTY MANAGER/Senior support worker

PINSON HEALTHCARE
Wolverhampton, WEST MIDLANDS
06.2021 - 05.2024
  • Administered oral and topical medication following instructions from medical personnel.
  • Maintained confidential case documentation in line with data protection regulations.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Reduced operational inefficiencies by streamlining workflow processes.
  • Designed and implemented training to further develop staff based on business goals.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Conducted audits and risk assessments to achieve regulatory compliance.

Team leader support worker

TS HEALTHCARE
Wolverhampton, WEST MIDLANDS
12.2018 - 01.2021
  • Coached team members through new or difficult workflows.
  • Developed strategies for improved performance level across the team.
  • Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Led and managed administrative staff to maintain smooth daily operations.

Health care assistant

GREENFIELDS RESIDENTIAL CARE HOME
Luton, BEDFORDSHIRE
01.2002 - 08.2008
  • Supported clinical staff to complete health assessments.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Submitted reports to manager regarding status of client.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.

Education

NVQ Level 2 HEALTH AND SOCIAL CARE - HEALTH AND SOCIAL CARE

OXFORD CAMBRIDGE AND RSA EXAMINATIONS
Oxford, Oxfordshire
05.2007 - 05.2008

NOCN LEVEL 2 DIPLOMA - SKILLS FOR EMPLOYMENT,TRAINING AND PERSONAL DEVELOPMENT(QCF)

Dudley College
Dudley
09.2014 - 09.2015

CPD Level 5 AWARD IN HEALTH AND SOCIAL CARE - LEVEL 5 MANAGEMENT IN HEALTH AND SOCIAL CARE

OPLEX CAREERS
UNITED KINGDOM
09.2023 - 01.2024

Skills

  • Speaking and listening skills
  • Time management skills
  • Valuing equality and diversity
  • Interpersonal skills
  • Study skills
  • Presentation software
  • Word processing software
  • Understanding mediation
  • Numeracy in context-Planning a mathematical project
  • Writing for meaning skills
  • Punctuation and grammar skills
  • Communicate with and complete records for individuals
  • Support the health and safety of yourself and individuals
  • Supporting adults in care and children as well as young people
  • Supporting health and well being
  • Assessment approaches
  • Partnership and collaboration
  • Communication in health and social care
  • Mental health and substance abuse
  • Safeguarding
  • Leadership in health and social care
  • Policy, law and regulation
  • Health, safety and risk management
  • Record keeping and maintenance
  • Develop knowledge and practice
  • Ensure own actions, support the care, protection and wellbeing of individuals
  • Help individuals with nutrition and hydration
  • Support individuals with personal care needs






Affiliations

  • Cooking, cleaning, reading, working out in the gym, shopping, travelling, socialising and swimming

Accomplishments

Level 5 CPD Award in Health and Social Care Management

OCR Level 2 in Health and Social Care

Level 2 Progression to Employability and Higher Education


Languages

English
Fluent

Timeline

Team leader

LIVING WATERS LTD
10.2024 - Current

CPD Level 5 AWARD IN HEALTH AND SOCIAL CARE - LEVEL 5 MANAGEMENT IN HEALTH AND SOCIAL CARE

OPLEX CAREERS
09.2023 - 01.2024

DEPUTY MANAGER/Senior support worker

PINSON HEALTHCARE
06.2021 - 05.2024

Senior support worker

ALPHONSUS SERVICES LIMITED
01.2020 - Current

Team leader support worker

TS HEALTHCARE
12.2018 - 01.2021

NOCN LEVEL 2 DIPLOMA - SKILLS FOR EMPLOYMENT,TRAINING AND PERSONAL DEVELOPMENT(QCF)

Dudley College
09.2014 - 09.2015

NVQ Level 2 HEALTH AND SOCIAL CARE - HEALTH AND SOCIAL CARE

OXFORD CAMBRIDGE AND RSA EXAMINATIONS
05.2007 - 05.2008

Health care assistant

GREENFIELDS RESIDENTIAL CARE HOME
01.2002 - 08.2008
Masline Mupondi