Mashary Alharthy
London,United Kingdom
Summary
A highly motivated and detail-oriented Claims Advocate experienced in managing and supporting the end-to-end claims process. Proficient in accurately assessing and assisting with the resolution of insurance claims while ensuring full compliance with policy terms. Skilled in communicating effectively with clients, underwriters, and loss adjusters to facilitate timely settlements and optimize outcomes. Strong analytical abilities enable thorough claims data review and trend identification to support strategic decision-making. Committed to continuous professional growth and delivering exceptional client service.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Claims Advocate
Marsh McLennan
London
01.2025 - 11.2025
- Manage and support full claims lifecycle, involving First Notification, investigation, negotiation, and settlement.
- Engage with senior claims advocates to evaluate losses and claim situations, assuring accurate and detailed assessments.
- Facilitate clear communication with clients, insurers, loss adjusters, and stakeholders to ensure seamless claims processes and robust relationships.
- Monitor claim progress and consistently engage with relevant parties.
- Recording and maintaining accurate claims data, including loss information and supporting documentation in Marsh Fusion.
- Staying informed about market trends and changes.
- Reviewing insurance policy wording to interpret coverage and ensure claims are managed in line with policy terms.
- Ensure prompt payment of claims in compliance with requirements.
Client Manager
Marsh McLennan
London
05.2022 - 01.2025
- Client management:
- Manage client queries and exceed service expectations.
- Build strong client relationships and coordinate internal teams.
- Oversee client onboarding and ensure due diligence compliance.
- Support workflow setup on broking system (Fusion).
- Collaborate with Project Managers and Policy Servicing teams.
- Draft and review RFPs tailored to client needs.
- Reporting:
- Support month-end reporting and forecasting.
- Maintain project deal book with key actions.
- Provide weekly pipeline and project updates.
- Manage Salesforce views for team optimisation.
- Administrative:
- Ensure documentation complies with internal, FCA, and regulatory standards.
- Perform conflict checks and flag issues.
- Manage Salesforce entries and maintain data accuracy.
- Handle invoice generation and tracking.
- Oversee workflow and coordinate with Policy Servicing.
- Proficient in broking systems (Sales force, Fusion, Workwatch, Lexis Nexis, Client Onboarding).
Business Support Executive
Renaissance Learning
London
02.2020 - 05.2022
- Facilitated lead generation using CRM and marketing tools, optimising pipeline efficiency resulting in 10% sales growth.
- Supported sales teams by preparing quotes, managing renewals, and generating reports.
- Collaborated with marketing and sales on innovative lead strategies.
- Conducted market research to develop international client relationships and expand reach.
- Trained staff while providing insights and support to Business Development Managers.
- Reviewed marketing campaigns and reported key findings to management for informed decision-making.
Management support
Logicom
Riyadh
04.2016 - 08.2017
- Manage client database and employee expenses.
- Coordination of employee attendance monthly reports.
- Set up internal and external candidate interviews.
- Assist sales team in lead generation.
Education
BSc - Business Information Technology
Southampton Solent University
Southampton 09.2017 - 07.2019
Skills
- Fluent in English and Arabic
- Strong computer skills: Excel, Word, Outlook, PowerPoint
- Relationship building with clients
- Exceptional customer service
- Collaborative teamwork and deadline management
- Analytical thinking and problem resolution
- Claims investigation proficiency
Certification
- CII: Level 3 Certificate in Insurance (ongoing)
- Finance Training | (2019-11 to 2019-12)
Timeline
Claims Advocate
Marsh McLennan
01.2025 - 11.2025
Client Manager
Marsh McLennan
05.2022 - 01.2025
Business Support Executive
Renaissance Learning
02.2020 - 05.2022
BSc - Business Information Technology
Southampton Solent University
09.2017 - 07.2019
Management support
Logicom
04.2016 - 08.2017