Masfiq Ibney Wahid
London
Summary
Results-driven Food & Beverage Supervisor with a proven track record in delivering exceptional service at Hilton on Park Lane and Caffè Nero. Skilled in managing team operations and enhancing customer experiences in high-pressure environments. With a strong focus on communication and collaboration, I effectively lead teams to exceed performance targets while maintaining a positive and engaging atmosphere.
Veteran F&B Supervisor ready to lead Hospitality service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Overview
4
4
years of professional experience
Work History
F&B Supervisor
Hilton UK
11.2023 - Current
- Company Overview: London Hilton on park lane
- As a Food & Beverage Supervisor at Hilton on Park Lane, I successfully managed daily operations within a fast-paced, luxury environment, ensuring the highest standards of service and guest satisfaction
- I oversaw a team of staff, providing training and guidance to enhance performance and foster a collaborative work environment
- My responsibilities included scheduling, inventory management, and maintaining compliance with health and safety regulations
- By implementing efficient processes and a customer-first approach, I consistently exceeded service expectations, contributing to the establishment's reputation for excellence
- London Hilton on park lane
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Assistant Manager
Caffe Nero
07.2021 - 10.2023
- As an Assistant Manager at Caffè Nero in London, I played a key role in driving operational excellence and enhancing customer satisfaction in a high-traffic café setting
- I managed daily operations, including staff training, inventory control, and financial reporting, while ensuring adherence to company standards and policies
- By fostering a positive team culture and implementing effective strategies, I contributed to increased sales and improved customer experiences
- My hands-on approach and strong leadership skills allowed me to motivate staff, resolve issues efficiently, and maintain a welcoming atmosphere for both customers and team members
Education
B.A - Business Management
University Of Greenwich
09.2023
Skills
- Nutrition
- Allergy awareness
- Food presentation
- Table management
- Food and beverage operations
- Scheduling staff
- Ordering supplies
- Cost control
- Effective communication
- Food safety
- Table setting
- Sanitation standards
Hobbies and Interests
- Photography
- Traveling
- Tech Enthusiasm
- Rock Music
- Blogging or Content Creation
- Team Sports
Personal Information
- Date of Birth: 11/11/02
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Unmarried
Timeline
F&B Supervisor
Hilton UK
11.2023 - Current
Assistant Manager
Caffe Nero
07.2021 - 10.2023
B.A - Business Management
University Of Greenwich
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