Masego Portia Marumoloa

My key responsibilities and duties are as follows:

• Cash management
• Reconciliation of Vault balances
• Creating spreadsheets, filing and records keeping.
• Reconciliation of cash at the ATMs / balancing of daily cash against ATM register/journal
• Management of cash and vault balance registers on daily basis and on monthly basis
• Training of employees around the country where we have branches.
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• General ledger reconciliations.
• Account reconciliations such as bank, inventory control, clearing, billings etc.
• Issue receipts to customers on receipt of payments.

• Tracked financial progress by creating quarterly and yearly balance sheets.
• Entered figures using 10-key calculator to compute data quickly.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Input financial data and produced reports using [Software].
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Handled day-to-day accounting processes to drive financial accuracy.
• Process all cash transactions taking place in the bank.
• Maintain accurate details of each transaction.
• Make precise entries into the banking system.
• Tally the full cash amount at the end of each day.
• Make reports and submit them to the bank manager.
• Help the customers to get through tedious banking processes.
• Guarantee security and safety of all bank and client assets via effective adherence of regular corporate and legal processes
• Bring in new customers and open new accounts by advertising new services and boosting business referrals such as mortgages, insurances, loans, lending etc.
• Educate and provide practical training to new employees.
• Coordinate with cashiers, tellers including other internal and external bank employees.
• Sustain good relations with clients.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Described product highlights and benefits to help guide purchasing decisions.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained and managed customer files and databases.
• Set up new accounts, prepare reports, maintain reports, and perform work processing assignments and related clerical duties.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of the resources.
• Render services as a liaison between the customer and various departments
• Selling bank products with high level of working knowledge of bank products, procedures, and policies.
• Overseeing ATM deposits and withdrawals.
• Balancing numbers at the end of the business day.
• Ensure high quality customer service is provided to clients.
• Ensure that policies and procedures are followed.
• Bank Teller