Summary
Overview
Work history
Education
Skills
Timeline
Generic

Marzena Knap

Cardiff

Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Organised and dedicated Administrative Assistant / Receptionist providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work history

Project support, admin, receptionist

Riverside Advice Ltd
Cardiff
03.2011 - Current
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Provided printing, photocopying scanning support to colleagues.
  • Answered high number telephone calls per day and voice messages, compiling detailed notes and promptly forwarding as required.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Kept and maintained accurate filing system for preservation of office information.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Delivered front of house duties with warm and professional manner.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Located information and records quickly to assist with ad-hoc queries.
  • Signposted other services where appropriate using industry knowledge and contacts.
  • Oversaw few databases to maintain updated records and accuracy.
  • Liaising with senior management and assisting them with tasks

Receptionist, volunteer advisor

Citizens Advice Bureau
Cardiff
01.2010 - 02.2011
  • Delivered front of house duties with warm and professional manner and provided friendly, knowledgeable assistance.
  • Helped to fill in forms for clients, providing accurate information
  • Filed daily diaries
  • General reception maintenance
  • Dealt with incoming/outgoing post and phone calls, data inputting, created files, prepared leaflets, photocopying and laminating
  • Interpreted for Polish speaking customers maintaining client confidentiality

Education

Msc Tourism Management -

University of Wales Institute
Cardiff
2008 - 2012

Secretarial Diploma -

Pitman Training
Cardiff
2010 - 2010

Cambridge First Certificate in English (FCE) -

Coleg Glan Hafren
Cardiff
2007 - 2008

International English Language Testing System -

Coleg Glan Hafren
Cardiff
2007 - 2008

Preliminary English Test(PET) -

Coleg Glan Hafren
Cardiff
2006 - 2007

BA Tourist Services -

Tourism and Recreation Study
Poland
2003 - 2006

Basic computing course of Microsoft Office -

Information Tourism Centre
Poland
2004 - 2004

A-Levels -

Secondary School with Ukrainian Language
Poland, Gorowo Ilaweckie
1999 - 2003

Skills

  • High multitasking and prioritisation
  • Organisation and efficiency
  • Personable and outgoing
  • Flexible
  • Telephone skills
  • File archive administration
  • Customer-service orientated
  • Processing records destruction
  • Greeting visitors
  • Dedicated team player
  • Database administration
  • Data organisation
  • Working to deadline

Timeline

Project support, admin, receptionist

Riverside Advice Ltd
03.2011 - Current

Receptionist, volunteer advisor

Citizens Advice Bureau
01.2010 - 02.2011

Msc Tourism Management -

University of Wales Institute
2008 - 2012

Secretarial Diploma -

Pitman Training
2010 - 2010

Cambridge First Certificate in English (FCE) -

Coleg Glan Hafren
2007 - 2008

International English Language Testing System -

Coleg Glan Hafren
2007 - 2008

Preliminary English Test(PET) -

Coleg Glan Hafren
2006 - 2007

BA Tourist Services -

Tourism and Recreation Study
2003 - 2006

Basic computing course of Microsoft Office -

Information Tourism Centre
2004 - 2004

A-Levels -

Secondary School with Ukrainian Language
1999 - 2003

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Marzena Knap