Marzena Nowik-Boldyk

Whilst working at this job i was able to Gain some very useful skills such as:

• Customer relationship interactions

Showing engagement and listening skills builds customer trust, fosters loyalty and drives business growth through increased long term and emotional connections, enhancing future word of mouth, brand reputation and higher retention rates.

• Sales and Negotiation skills

Identifying customers needs and wants whilst giving personalised outcome for broadband, phone, or general technical queries, whilst speaking with confidence and knowledge helped me hit my SR and targets to maintain that stable commission flow.

• Software developing skills and Technical knowledge

Improved my proficiency with industry standard technology, whilst developing in depth knowledge of BT and EE products, as well as the importance of Security.

• Resilience and Adaptability

Dealing with a variety of customers, sometimes challenging ones, helped me build emotional resilience and the ability to stay motivated under pressure, teaching me to always work around issues, not letting them stop me.

• Quick Problem solving gained from working in a fast paced retail environment.
• Team collaboration

Working as a crew trainer taught the required leadership skills i will definitely apply in future roles, a bridge between management and crew members, i ensured

• Increased productivity levels by conducting training sessions, knowledge assessments and certified onboarding, ensuring improvement in task execution And quicker integration into teamwork, creating positive working environment for the future.
• Operational leadership support, where i would be managing in running stations, occasionally shifts on overnights due to lack of staff, maintaining cleanliness, whilst ensuring high speed service at professional level.
• Role modelling, i would need to make sure to follow protocols at all times, make sure my work ethic is at it's highest as it could be, being time efficient and hygienic as working with raw produce and high risk of cross contamination, this was important to follow as setting the standard for future workers.
• Station Observation Checks, required procedures i had to go over to stay compliant with company standards, some would have been the avs, corrective coaching, four step training method, workers verification, all whilst making sure we never hit below a certain target, and shifts we running smoothly.