Marzena Mallinson
Customer Service/Lettings Assistant
Carlisle,Cumbria
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Advisor position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Lettings Assistant
Riverside
02.2023 - Current
- My duties include supporting end to end management of empty homes, from the point that notice is received, to the creation of the new tenancy on the housing management system
- Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard
- Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received
- Update customer housing applications where Choice-based Lettings (CBL) partnerships delegate this responsibility to housing providers
- Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate
- Support with on-boarding new customers through the Digital Tenancy Sign Up portal
- Prepare sign up documentation and create tenancies in the housing management system
- Complete and upload the CORE form for all lettings
- Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.
Bar Staff
Green King
11.2022 - 02.2023
- My responsibilities included verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies, handling food orders directly from customers or the wait staff and inform customers of any specials or changes to the menu
- I ensured food and beverage compliance, restock bar inventory and manage the overall bar operations.
Trainee Legal Secretary
Bell Park Kerridge, Clifford Court, Carlisle
04.2022 - 10.2022
- My duties included all essential functions enabling the fee earner to concentrate on the client needs
- My responsibilities consisted of preparing, typing, and filing legal documents, such as wills, contracts, and all documentation needed for completion of conveyance
- Raising and processing orders and invoices in line with the company procedures and policies
- Managing correspondence and responding to clients' enquiries in person, via email, or by telephone
- Audio typing from digital dictation, transcribing interviews, and conducting legal research
- Gathering information required for cases, such as land registry reports, local authority searches etc
- Scanning, photocopying, and faxing.
Oil and Frayer Operative
Cavaghan & Gray, Brunel House, Brunel Way, Carlisle
04.2019 - 04.2022
- My duties involved carrying out all processing of ready made meals whilst working in a chilled environment
- Main responsibility was to ensure no contamination of ready made product through following maintenance and safety checks of machinery used, compliance with all health and safety procedures and policy
- Ensure the quality of product and completing traceability paperwork
- Maintenance of 5 Fryers and oil used in production
- Management of FTA levels and recording data.
Proprietor / partner in the business
Cardew Lodge Swimming Pool, Cardew Lodge, Dalston
06.2014 - 01.2019
- My duties included all aspects of running successful swimming pool hire
- Included but not limited to maintenance of premises, leasing with customers, answering call and written enquiries, managing online booking system, maintain stock levels, bookkeeping etc.
Administrator
Mallinson Fabrication Ltd. Station Road, Dalston
06.2012 - 01.2019
- My duties included answering telephone, keeping filing system in order, photocopying, and signing in visitors
- I had daily use of computers inputting data using Microsoft Office programs (word/excel)
- I was gathering and processing delivery notes for goods delivered and matching them with the relevant client for the invoicing purposes
- I assisted the managing director with preparation / conducting job interviews including taking notes and necessary documentation.
Freelance interpreter
Language Direct, Regent88, Office 106, 210 Church Rd, London E10 7JQ
08.2010 - 09.2015
- Main duty was to liaison with public service officer and check the listener understands after each sentence
- Other responsibilities included attending meetings or conferences, listening carefully, comprehending languages, accurate and succinct reproduction in the specified language, and using technology where appropriate, such as microphones, headphones, telephones, video and the internet
- I have provided interpretation services to 'drugs and alcohol centre' in Carlisle and Penrith as well as Probation Service Trust in Carlisle.
Canteen Supervisor, Office cleaner
GL Spade Adam, Brampton CA8 7AZ
10.2011 - 06.2012
- My duties included providing a high standard of lunch service to all employees while adhering to all statutory and company policies and high food and hygiene standards
- Performing and documenting routine inspection and maintenance of stock levels
- Ensuring ingredients are stored correctly and all transactions are recorded
- As a cleaner, I was responsible for ensuring all premises used by visitors and employee communal areas are clean and kept in good condition
- This includes tasks such as vacuuming, mopping, dusting, emptying bins, and polishing surfaces.
Account Coordinator
Right 4 Staff, Brunel Way, Carlisle
06.2010 - 10.2011
- My duties included interviewing potential applicants, inductions, the issuing and recording of Health and Safety information and equipment
- I was also responsible for the day to day running of my operatives including HR issues and implementation of company procedures
- 50% of the operatives were from Poland and needed documents and procedures issued and recorded in the native language
- I had daily use of computers inputting data using Microsoft Office programs (word/excel).
Quality Controller
Right 4 Staff, Brunel Way, Carlisle
02.2010 - 09.2010
- My duties included goods inward inspection of raw materials for use in the production of food products
- Inspection included written records for use by management to control wastage and to ensure quality of product in line with company quality procedures.
Tenancy Manager
Telford Management Company, Riverside View, Warwick Road, Carlisle
11.2008 - 04.2010
- My duties included signing up of tenants, initial and final apartment inspections, rent collection, dealing with day to day problems reported by tenants and the organizing of repairs.
Cleaning Supervisor
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
06.2007 - 02.2010
- My duties included supervision of cleaning teams, absence record and staff performance checks, stock control, customer satisfaction checklist, providing training to new staff, etc.
Machine Operator
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
06.2007 - 02.2010
General Operative
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
06.2007 - 02.2010
Secretary
Volker Stevin, Viaduct Estate Road, Carlisle
11.2008 - 12.2009
- My duties included answering telephone, filing, photocopying, and control of stationary stock as well as liaising with customers and suppliers
- I had daily use of computers inputting data using Microsoft Office programs (word/excel)
- I was also responsible for the printing of construction drawings, matching invoices and purchase orders, preparing meeting room and taking minutes in management meetings.
European Welfare Officer
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
10.2007 - 11.2008
- My duties included answering telephone, interviewing, job allocations for up to 50 cleaning staff, client liaison and on-call duties
- I was responsible for registration of temporary workers, this involved assisting new worker in obtaining bank accounts, National Insurance Numbers, registration with the Home Office, doctor/hospital appointments, and accommodation
- I was also required to work every Saturday to support client's business with various tasks and assist with managing the overall day to day running of the cleaning teams, such as supervision, absence record and staff performance checks, stock control, customer satisfaction checklist, providing training to new staff, etc.
Bar Staff
Terminal One Ltd Englishgate Plaza Botchergate Carlisle
04.2008 - 07.2008
- Short term contract.
Bar Staff
Solo Cafe Bars Ltd. Botchergate, Carlisle
06.2007 - 12.2007
- Short term contract.
Cleaner
05.2007 - 11.2007
- Private houses.
Process Operative
Right 4 Staff, Brunel Way, Carlisle
02.2007 - 05.2007
- Short term contract.
Kitchen Porter
Alexandros Greek Restaurant Carlisle
11.2006 - 04.2007
- Short term contract.
Bar Staff
Bell Cafe ul.Staromiejska, Kalisz (Poland)
03.2006 - 10.2006
- Short term contract.
Education
ASA Level 2 Certificate in Teaching Aquatics - undefined
HABC Level 2 Safeguarding and Protecting Children and Young People - undefined
ASA Level 1 Teaching Aquatics - undefined
NVQ L2 Industrial Environmental Awareness - undefined
Bachelor of Arts (Hons) Business Management & Human Resource Management, University of Cumbria - undefined
St. Mikolajczyk Grammar School in Opatowek A Level GCSE - undefined
Skills
MS Office and IT programs
Multitasking
Excellent Communication
Problem Resolution
Time Management
Problem-Solving
Fluent in Polish and English
Customer Service
Teamwork and Collaboration
Conflict Resolution
Data Management
Multitasking Abilities
Analytical Thinking
Further Skills
Polish, English, Very good, Good, Very good, Word, Excel, Power Point, Access, Internet and Email, Learn quickly and good at Multi-Tasking., Ability to identify own training needs., Time and task flexible, adaptable, open-minded and non-judgmental., Self-motivated and Independent., Capable to work effectively as an individual as well as a member of a team., Very good observation skills and eye for detail., Meet deadlines, stamina and resilience skills., Very good communication and social skills., Good leadership and management skills., Sensitive and emotionally intelligent., Reading comprehension, analytical and composing skills., Understanding of confidentiality policies., General knowledge of building maintenance and management.
Volunteer Experience
03/01/2015, 07/01/2017, Cardew Swim School, Swim Teacher, Myself and retired swim teacher Pat Jackson had run free swim classes for 12 children age 4-8y old. My duties included all aspects of preparing and delivering to ASA standards swim lessons, preparing and implementing risk assessment, H&S, confidentiality and data protection, child protection policies and procedures, equipment checks etc.
References
Available on request
Timeline
Lettings Assistant
Riverside
02.2023 - Current
Bar Staff
Green King
11.2022 - 02.2023
Trainee Legal Secretary
Bell Park Kerridge, Clifford Court, Carlisle
04.2022 - 10.2022
Oil and Frayer Operative
Cavaghan & Gray, Brunel House, Brunel Way, Carlisle
04.2019 - 04.2022
Proprietor / partner in the business
Cardew Lodge Swimming Pool, Cardew Lodge, Dalston
06.2014 - 01.2019
Administrator
Mallinson Fabrication Ltd. Station Road, Dalston
06.2012 - 01.2019
Canteen Supervisor, Office cleaner
GL Spade Adam, Brampton CA8 7AZ
10.2011 - 06.2012
Freelance interpreter
Language Direct, Regent88, Office 106, 210 Church Rd, London E10 7JQ
08.2010 - 09.2015
Account Coordinator
Right 4 Staff, Brunel Way, Carlisle
06.2010 - 10.2011
Quality Controller
Right 4 Staff, Brunel Way, Carlisle
02.2010 - 09.2010
Tenancy Manager
Telford Management Company, Riverside View, Warwick Road, Carlisle
11.2008 - 04.2010
Secretary
Volker Stevin, Viaduct Estate Road, Carlisle
11.2008 - 12.2009
Bar Staff
Terminal One Ltd Englishgate Plaza Botchergate Carlisle
04.2008 - 07.2008
European Welfare Officer
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
10.2007 - 11.2008
Cleaning Supervisor
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
06.2007 - 02.2010
Machine Operator
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
06.2007 - 02.2010
General Operative
Riverside Recruitment (UK) Ltd Warwick Road Carlisle
06.2007 - 02.2010
Bar Staff
Solo Cafe Bars Ltd. Botchergate, Carlisle
06.2007 - 12.2007
Cleaner
05.2007 - 11.2007
Process Operative
Right 4 Staff, Brunel Way, Carlisle
02.2007 - 05.2007
Kitchen Porter
Alexandros Greek Restaurant Carlisle
11.2006 - 04.2007
Bar Staff
Bell Cafe ul.Staromiejska, Kalisz (Poland)
03.2006 - 10.2006