Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Marzena Grontman

Folkestone,Kent

Summary

A dedicated and highly motivated hospitality professional combining extensive 4-star and 5-star London hotel experience from the last 20 years and 2 years experienced NHS Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Highly customer-oriented, financially, and commercially astute and adept at implementing strategies. Outstanding customer service skills, administrative skills, an accomplished trainer and possesses exceptional communication and interpersonal skills. A mother of two, who volunteered as an Assistant Teacher at a primary school with great communication and engagement skills as well as approaching children with enthusiasm and creativity. A strategic thinker adopts a creative approach to problem-solving and is committed to continuous personal and professional development. A strong believer in hands-on work attitude & multi-tasking skills.

Overview

26
26
years of professional experience
5
5
years of post-secondary education

Work History

Receptionist

East Kent Hospital University
Canterbury, Kent
02.2022 - Current
  • Followed all hospital procedures, policies and protocols closely to support patient safety.
  • Documented patient care provided in compliance with hospital and clinic policies.
  • Registered patients accurately into hospital system upon arrival.
  • Maintained strict confidentiality of patient information, keeping in line with hospital policy.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Managed phone calls, resulting in effective communication flow within the hospital.

Roux at The landau Hostess

The Langham Hotel 5*
Regents Street, London
10.2005 - 11.2020
  • Enhanced guest experience by welcoming patrons warmly upon arrival.
  • Managed reservations and seating arrangements for smooth operations.
  • Maintained a clean entrance area, creating an inviting atmosphere.
  • Provided excellent customer service to ensure repeat business.
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Performs opening and closing duties, as needed.
  • Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Handle customer complaints.

Food and beverage assistant

The Royal Garden Hotel 5*
Kensington High Street, London
04.2003 - 09.2005
  • Demonstrated exceptional customer service by promptly attending to diner's needs.
  • Collaborated effectively with kitchen staff for expedited order delivery.
  • Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
  • Assisted in inventory management for efficient stock control.
  • Work with the hotel team to create the company experience for guests.
  • Staying attentive to the needs of guests in the dining area.
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
  • Monitor service load throughout shift and pace orders and delivery accordingly.
  • Maintain that all SOP’s applied to room service are followed.
  • Handle customer inquiries and complaints

Administrative Secretary

JBT Recruitment Agency
Portland Place, London
02.2001 - 03.2003
  • Managing day-to-day office co-ordination
  • Scheduling various staff appointments with various clients.
  • Streamlined internal communications for improved team productivity.
  • Optimised daily operations with effective diary management.
  • Supported decision-making process to ensure smooth running of the office.
  • Sales and marketing
  • Payroll admin
  • Managed highly confidential files, enhancing data security.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Transcribed or scanned data to create new files.

Chambermaid and Public Area Assistant

Millennium Knightsbridge Hotel 4*
Knightsbridge, City of Westminster
01.2000 - 01.2001
  • Maintained cleanliness of guest rooms by changing bed linen and towels.
  • Ensured guest satisfaction through high standard of room preparation.
  • Stocked up on essential supplies for efficient room service.
  • Deep cleaned hotel areas to create a comfortable environment.
  • Demonstrated punctuality and reliability for seamless hotel operations.
  • Communicated effectively with other team members for smooth operations.
  • Responded swiftly to guest requests, ensuring their comfort and satisfaction throughout their stay.
  • Dealt with complaints professionally, aiming at swift conflict resolution.
  • Followed a stringent checklist whilst cleaning rooms, leaving no task undone.

Secretary of Director of Warta

WARTA Insurance Company
Konin, Poland
09.1998 - 12.2000
  • Streamlined office procedures to increase efficiency.
  • Scheduled appointments for executive management team.
  • Enhanced company communication with accurate minute-taking during meetings.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.
  • Prioritised workload to meet tight deadlines.
  • Fostered a welcoming environment for visitors which improved public relations image of the company.
  • Performed data entry tasks; ensured accurate record keeping within the company database.

Education

Bachelor of Science/BSc in civil engineering - Architectural and construction drawing

Technical High School of Construction
Konin, Poland
09.1993 - 06.1998

Skills

  • Customer Service
  • Good communication
  • Outgoing personality
  • Attention to details
  • Teamwork
  • Professionalism
  • Calm under pressure
  • Front desk security protocols
  • Data Entry
  • Active listener
  • Data input
  • Filing paperwork
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Allscripts ePAS Live
  • EDN EPR Portal
  • Sunrise
  • Microsoft PowerPoint
  • Opera PMS
  • E7/ MICROS

Affiliations

  • Cooking - Aside from the health benefits of cooking at home, I explore a wide range of cultural foods and do this from scratch. I expand my horizons and taste the world from my own kitchen by researching several recipes in cookbooks and online.
  • Reading - I enjoy reading books about old England – they cover many diverse subjects, such as the point of view of a person of poverty to the way the country was reigned by many members of the monarchy.
  • Travel - connecting with new people and discovering different cultures.
  • Fitness activities – such as walking, hiking, workout at home, and meditation.
  • Natural medicine and remedies - I use a calendar of harvesting herbs and herbal raw materials to create my own cures.
  • Collecting seashells - I collect various varieties of seashells from numerous regions of the world. I try to classify and arrange them according to their similarities, shape, and the classes of seashells that exist.

Languages

English
Fluent
Polish
Native

Timeline

Receptionist

East Kent Hospital University
02.2022 - Current

Roux at The landau Hostess

The Langham Hotel 5*
10.2005 - 11.2020

Food and beverage assistant

The Royal Garden Hotel 5*
04.2003 - 09.2005

Administrative Secretary

JBT Recruitment Agency
02.2001 - 03.2003

Chambermaid and Public Area Assistant

Millennium Knightsbridge Hotel 4*
01.2000 - 01.2001

Secretary of Director of Warta

WARTA Insurance Company
09.1998 - 12.2000

Bachelor of Science/BSc in civil engineering - Architectural and construction drawing

Technical High School of Construction
09.1993 - 06.1998
Marzena Grontman