Summary
Overview
Work history
Education
Skills
Affiliations
References
Volunteering
Timeline
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Marzabin Ahmed

London,United Kingdom

Summary

A qualified Physician Associate (PA) registered on the PA Managed Voluntary Register (PAMVR code 6480). As a proficient and adaptable healthcare professional, I have confidence in my ability to assess patients, gather medical histories, and perform physical examinations tailored to patient care requirements. I am able to provide high-quality care by applying a holistic approach in diagnosis and proposing appropriate treatment in alignment with the established guidelines. My expertise in healthcare, combined with my driven, energetic and ambitious nature, highlights my commitment to providing excellent patient care.

Overview

8
8
years of professional experience
2033
2033
years of post-secondary education

Work history

Hospital Pharmacy Assistant

Rowland's pharmacy, University Hospital Lewisham
12.2022 - 04.2025
  • Providing advice on the management of minor health issues, including allergies, cold and flu, skin conditions and digestive issues, and recognising any symptoms that require professional medical attention.
  • Offering guidance on the correct use of over-the-counter (OTC) medications, including usage, dose and potential side effects, and directing them to the most suitable products or services.
  • Addressing any health queries regarding medications, vitamins and supplements, and skincare products, as well as giving advice on healthy living such as exercise, nutrition, smoking cessation and other lifestyle factors.
  • Accurately dispense medication by counting tablets, measuring liquid, and labelling the medication in accordance with the prescription and current BNF and hospital guidelines.
  • Ensuring all medications are dispensed and handed out in a safe, accurate and timely manner as per the practice standard operating procedures.
  • Communicated effectively with patients about their medication regimes, leading to improved treatment adherence rates.
  • Collaborated effectively with the healthcare team to improve patient outcomes.
  • Maintaining high standards of cleanliness in the pharmacy, adhering to health and safety protocols at all times, and ensuring a safe environment for staff and patients.

Customer Service Assistant

M&M's World, Leicester Square
03.2019 - 12.2022
  • Greeted visitors and customers upon arrival, serving as the first point of contact and providing a warm and welcoming service.
  • Interacted with customers of different ages and backgrounds, demonstrating strong use of social and communication skills.
  • Consistently met set targets, promoted products effectively and achieved sales targets as evidenced by positive feedback on TripAdvisor and customer surveys.
  • Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
  • Promoted to a quality champion role which involved completing weekly checks for business targets and creating presentations for marketing strategies.

Administrative/Operation Support

Nutri-Genetix
08.2020 - 01.2021
  • Experienced working in a virtual role with online communication via customer service and support interactions as well as dealing with customer queries.
  • Developed new IT skills using applications and software such as database/smart sheets, Shopify and Mailchimp (email marketing).
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Grew business acumen by knowledge of digital marketing and training in online business, as well as being certified in the Google Digital Garage course.
  • Built transferable skills, including self-reliance, time management and organisation skills, by undertaking an administrative/operation role.

Customer Service Assistant

McDonald's
07.2017 - 03.2019
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Operated the till and handled cash and credit/debit card payments using numeracy and IT skills.
  • Handling customer complaints boosted strong problem-solving skills along with an excellent work ethic for adapting to any changing environment.
  • Working in a busy and fast-paced environment under pressure improved time management skills whilst providing excellent customer service to fulfil the expectation.

Education

Physician Associate National Exam Certification -

MSc - Physician Associate

University of East London
01.2022 - 05.2024

BSc - Pharmacology and Physiology

University of Westminster
09.2018 - 05.2021

A-Level - Maths, Chemistry, Geography

Leyton Sixth-form College
09.2016 - 05.2018

GCSEs -

Central Foundation Girl's School
09.2014 - 05.2016

Skills

  • Basic Life Support (BLS)
  • Intermediate Life Support (ILS)
  • Medical consultation
  • Patient assessment
  • Clinical diagnoses
  • Patient education and counselling
  • Multidisciplinary teamwork
  • Outstanding patient care
  • Strong empathy
  • Problem-solving
  • Attention to detail
  • IT skills
  • EMIS Web
  • Multi-lingual

Affiliations

  • Painting, baking, martial arts, hiking, travelling, charity work

References

References available upon request.

Volunteering

  • Volunteered as an NHS volunteer responder/vaccination steward in a community response role to support the NHS and vulnerable people in the community who were self-isolating.
  • Supported individuals with companionship as well as providing key information, resources and essential needs, such as collecting and delivering their shopping, medication, etc.
  • Developed key transferable skills, including verbal/telephone communication skills and empathy.
  • Worked alongside vaccinators, nurses, and clinical leads to assist in delivering COVID vaccination events.
  • Provided marshalling service to patients accessing the vaccine centres both inside and outside, further enhancing communication and patient care skills.
  • Volunteered in several charity work projects and events

Timeline

Hospital Pharmacy Assistant

Rowland's pharmacy, University Hospital Lewisham
12.2022 - 04.2025

MSc - Physician Associate

University of East London
01.2022 - 05.2024

Administrative/Operation Support

Nutri-Genetix
08.2020 - 01.2021

Customer Service Assistant

M&M's World, Leicester Square
03.2019 - 12.2022

BSc - Pharmacology and Physiology

University of Westminster
09.2018 - 05.2021

Customer Service Assistant

McDonald's
07.2017 - 03.2019

A-Level - Maths, Chemistry, Geography

Leyton Sixth-form College
09.2016 - 05.2018

GCSEs -

Central Foundation Girl's School
09.2014 - 05.2016

Physician Associate National Exam Certification -

Marzabin Ahmed