Mary Ritani Kularajah

Working as part of a busy reception and support team, providing a professional, welcoming, and efficient front-of-house service to patients, visitors, staff, and external services within a hospital environment.

Key Responsibilities:

• Welcoming patients, visitors, and guests in a polite, friendly, and professional manner, ensuring they feel supported on arrival.
• Greeting and directing visitors to the correct departments, clinics, wards, or staff members, providing clear information and guidance.
• Notifying appropriate staff members of visitor arrivals, appointments, deliveries, or any urgent queries.
• Managing incoming calls by answering professionally, communicating clearly, taking accurate messages, and forwarding calls to the appropriate staff members or departments.
• Communicating effectively with patients, relatives, healthcare professionals, security staff, transport providers, and administrative teams.
• Supporting scheduling and coordination of appointments, transport requests, visitor access, and general front-desk enquiries.
• Booking and arranging taxi services, buggies, and courtesy vehicles to support patients, visitors, and staff with safe and timely transport around the hospital site.
• Providing administrative support, including updating records, handling enquiries, maintaining visitor information, and ensuring confidentiality at all times.
• Working closely with security and hospital teams to help maintain a safe, organised, and welcoming reception area.
• Remaining calm, empathetic, and professional when supporting patients or visitors who may be anxious, distressed, confused, or require additional assistance.
• Using strong organisational skills to manage multiple tasks at once while maintaining high standards of customer service and communication.