Maryna Stepanova
London,UK
Summary
Highly adaptable and achievement-oriented professional with a strong foundation in learning new technologies and business requirements. Demonstrates integrity, collaboration, and self-motivation in all tasks. Skilled in handling challenging responsibilities with a friendly and helpful demeanour. Proficient in Microsoft Outlook, Word, and Excel. Career goal includes leveraging skills to contribute effectively to team success while continuously growing within the organisation.
Friendly professional with focus on creating welcoming and efficient front desk environments. Skilled in managing multiple tasks, resolving guest issues, and maintaining smooth daily operations. Committed to enhancing visitor experiences through strong communication and organisational abilities.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Front of House Reception
SmartSec Solutions
Barnet, UK
12.2018 - 08.2023
- Responsible for administrative support and diary management
- Organising meetings and conferences
- Greeted customers in a friendly, professional manner and answered any inquiries they may have
- Answered phones, made appointments, took messages, and returned phone calls.
- Created agendas for meetings, prepared materials and took detailed notes.
- Managed appointment scheduling, resulting in an organised workflow.
- Prioritised tasks to maintain reliable service throughout peak times.
Front of House Manager
PBHRC
04.2016 - 12.2018
- Responsible for administrative support and diary management
- Organising meetings and conferences
- Greeted customers in a friendly, professional manner and answered any inquiries they may have
- Answered phones, made appointments, took messages, and returned phone calls
Head Receptionist / Administrator
Universal Security
Angel, UK
07.2015 - 04.2016
- Company Overview: Reception Only
- Responsible for administrative support and diary management
- Organising meetings and conferences
- Greeted customers in a friendly, professional manner and answered any inquiries they may have
- Answered phones, made appointments, took messages, and returned phone calls.
- Reception Only
Head Receptionist / Administrator
MGN Construction
Harold Hill, UK
06.2013 - 07.2015
- Trained other receptionists in the company policies and procedures
- Answered phones, made appointments, took messages, and returned phone calls
- Greeted customers in a friendly manner and answered any enquiries they may have
- Performed clerical duties such as copying, faxing, emailing, filing, etc
- Recorded and input information in the system and computer files
- Constantly recognised for outstanding performance
- Promoted to a position of increased responsibilities within a year
- Constantly recognised for outstanding performance
Receptionist / Administrative Support
MGN Construction
Harold Hill, UK
12.2010 - 09.2012
- Provide the first point of contact for busy construction firms
- Ensure smooth functioning of the busy switchboard while managing all office correspondence
- Supervise procurement for office materials
- I managed to keep office supplies fully stocked
- Providing 5
- Customer service/meeting and greeting visitors
- Daily email correspondence with contractors and management
- Handling enquiries efficiently
- Organising travel arrangements for managers
- Answering and forwarding phone calls
- Keeping the reception area tidy
Education
Bachelor's degree - Psychology and English
Sumy Pedagogical State University
SumyAssistant and Digital Marketing -
International School of Business
BSc (Hons) - Digital Marketing
Victoria College of Arts and Design VCAD
02.2024 - Current
Completed Secondary Education -
Voronizh State School
Shostka, Sumy regionSkills
- Quick learner of new technologies and business requirements
- Integrity
- Collaboration
- Achievement-oriented
- Self-motivated
- Friendly
- Helpful
- Adaptable
- Well mannered
- Smart appearance
- Skilful at handling challenging responsibilities
- Outlook
- Word
- Excel
- Mail handling
Accomplishments
- Promoted to a position of increased responsibilities within a year.
- Constantly recognised for outstanding performance.
Languages
Ukrainian
English
Custom
- I enjoy running, keeping fit and healthy, reading, meeting new people and learning new skills that I can use in business, e.g. webinars.
- Active volunteer at Support Ukraine / London Euromaidan from 02/01/22 - Present.
Timeline
BSc (Hons) - Digital Marketing
Victoria College of Arts and Design VCAD
02.2024 - Current
Front of House Reception
SmartSec Solutions
12.2018 - 08.2023
Front of House Manager
PBHRC
04.2016 - 12.2018
Head Receptionist / Administrator
Universal Security
07.2015 - 04.2016
Head Receptionist / Administrator
MGN Construction
06.2013 - 07.2015
Receptionist / Administrative Support
MGN Construction
12.2010 - 09.2012
Bachelor's degree - Psychology and English
Sumy Pedagogical State University
Assistant and Digital Marketing -
International School of Business
Completed Secondary Education -
Voronizh State School
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