Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Maryna Shek

Summary

A results-driven professional with extensive expertise in customer-facing environments, excelling in team leadership, motivation, and communication effectiveness. Demonstrates strong decision-making and problem-solving capabilities, coupled with adaptability and resilience under pressure. Proficient in inventory and stock management, negotiation strategies, and fostering productivity in fast-paced settings. Self-motivated with a deep understanding of product knowledge, committed to driving operational excellence and achieving organisational goals.

Overview

17
17
years of professional experience

Work history

Bar team member

North Hants Golf Club Ltd
Fleet, Hampshire
02.2025 - Current
  • Managed multiple orders simultaneously for faster service delivery.
  • Delivered high standards of customer service by efficiently handling bar tasks.
  • Enhanced customer satisfaction with prompt and courteous service.
  • Worked in a fast-paced setting to meet all service demands.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Cellar management.
  • Chemical cleaning of beer pipes to ensure correct sanitation and thorough rinsing pipes afterwards.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.

Store manager

Kims Plaice
Frimley, Surrey
11.2008 - 01.2025
  • Ensured a friendly, welcoming atmosphere was maintained to encourage positive guest experiences.
  • Offered exceptional customer service by efficiently handling challenging situations and resolving customer complaints with ease, turning challenges into positive experiences.
  • Demonstrated respect and willingness to help by accommodating special requests.
  • Trained and managed staff effectively in a fast-paced environment for improved professionalism and service quality.
  • Ensured the business is kept in compliance with industry regulations and health and safety requirements.
  • Kept track of and replenished inventory levels consistently to avoid stock deficiency.
  • Proficiently negotiating terms with suppliers, and optimising inventory levels for cost-effective procurement of the business.
  • Prepared rotas for staff members to achieve efficient operation while minimising payroll costs.
  • Ensured timely and accurate payments to staff.
  • Created a supportive environment by implementing functional leadership strategies.
  • Handled payment transactions accurately, avoiding financial inconsistency at the till.







Education

Bachelor of Arts - Sports coaching and physical education

Kharkiv National Pedagogical University
Kharkiv, Ukraine

Skills

  • Understanding of dynamics of a customer-facing environment
  • Team leadership and motivation skills
  • Inventory and stock management
  • Strong decision making and problem-solving capabilities
  • Flexible to change and able to adapt
  • Excelling in a fast-paced environment
  • Communication proficiency and effectiveness
  • Negotiation expertise
  • Self motivated
  • Stress tolerance and resilience under pressure
  • Product knowledge
  • Cellar management

Languages

English
Fluent
Ukrainian
Native
Russian
Native

Timeline

Bar team member

North Hants Golf Club Ltd
02.2025 - Current

Store manager

Kims Plaice
11.2008 - 01.2025

Bachelor of Arts - Sports coaching and physical education

Kharkiv National Pedagogical University

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Maryna Shek