MARYNA KRAINIUK
London,ENG
Summary
Experienced professional with focus on delivering exceptional service aiming to enhancing the positive reputation of the dining establishment.
Overview
6
6
years of professional experience
Work History
Head Waitress
Gaia Restaurant, Fundamental Hospitality
Mayfair, London
11.2023 - 12.2024
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs
- Greeted customers, presented menus and shared information about available special items
- Advised on food and drink choices based on customer preferences
- Increased sales by upselling higher-end products to guests when is appropriate
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained order efficiency and accuracy through clear communication with kitchen staff and floor managers
- Printed bills with total amount, collected payment and offered receipts to complete transactions
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Assigned work tasks and coordinated activities of dining room junior personnel to provide prompt and successful service to guests
- Allocated and mentored junior team members for opening or closing duties based on shift requirements, ensuring all tasks were completed efficiently and in line with established standards , contributing to a seamless and smooth operation
- Trained new hires in food handling, safety protocols ,and service standards , enhancing their knowledge and performance to ensure compliance and high-quality service
Butler/ Waitress/Head Waitress
Royal Opera House, CH&CO
Covent Garden, London
02.2020 - 09.2023
- Provided first class service and managed section accordingly established requirements
- Prepared set up and organised necessary equipment for service, ensures mise en place on tables is accurate
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures
- Collaborated with other departments and restaurant staff including senior and junior staff , hostesses, chefs, bartenders and kitchen porters
- Served food and drink orders and looked after guests according to ROH standards including check back procedure
- Competently utilised POS to process customer orders, complete payments, and issue receipts
Waitress
Ben Tenenblat LTD
London , Catering
10.2019 - 03.2020
- Served guests for private parties and catering events in popular and luxury hotels and venues of city
- Preparation of necessary inventory for service
- Served cocktails, canapes, bowl food according to high standards
- Seated guests, and delivered food and beverages accurately, efficiently, and with friendly attitude
Waitress
Mayfair Catering Service LTD
America Square Conference Centre, London
09.2018 - 01.2020
- Prepared necessary equipment for service
- Served breakfasts, and lunches and provided service to different types of events in line with standards of company
- Ensured timely delivery of all food & beverage items to customers
- Prepared classical cocktails and served drink reception
- Worked at external venues when required to such as wedding parties, events, and exhibitions
Education
Certificate of Higher Education - Health and Social Care
University of Wales “Trinity Saint David”
LondonSpecialist Diploma in Nursing Care - Nurse
Medical College
ZaporizhzhiaSkills
- Costumer Service
- Time Management
- Retail Sales
- Strong Organisation Skills
- Attention to Detail
- Flexibility
- Health and Safety Compliance
- Ability to work independently as well as a part of a Team
Timeline
Head Waitress
Gaia Restaurant, Fundamental Hospitality
11.2023 - 12.2024
Butler/ Waitress/Head Waitress
Royal Opera House, CH&CO
02.2020 - 09.2023
Waitress
Ben Tenenblat LTD
10.2019 - 03.2020
Waitress
Mayfair Catering Service LTD
09.2018 - 01.2020
Certificate of Higher Education - Health and Social Care
University of Wales “Trinity Saint David”
Specialist Diploma in Nursing Care - Nurse
Medical College
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