Maryjoylene Arunesh
Southampton,Hampshire
Summary
- Enthusiastic customer service representative experience with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
- Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
- Reliable E commerce Executive with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
- Passionate customer service representative with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
- Hard-working customer service representativewith strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities.
- Talent in administrative oversight, recruitment processes and customer service improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
- Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
- Dedicated customer service representative highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
- Dedicated customer service representative with SEVEN years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
- Motivated E commerce executive with 7 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
- Customer-oriented E commerce executive with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
- Tactical team builder with strong background in training and team development. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
- Accomplished law student, pursuing career enhancements eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
- Organised and dependable E commerce executive with 7 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
- Focused E commerce executive with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
- Imaginative digital marketing executive with exemplary credentials in marketing and digital media. Proven achiever in navigating social media and using marketing tools to build digital presence. Solid communication and interpersonal skills.
- Dynamic student aiming for exciting digital marketing executive position. Compelled to develop marketing initiatives and build teamwork. Adept with digital marketing channels. Sharp individual with strong motivation to enhance skills in marketing and digital presence.
- Dedicated to guide team with marketing strategies and campaigns. Flexible working in fast-paced environment to meet demands.
- Determined individual well-versed with web design, analytics and SEO. Possesses keen ability to identify target leads and demographics. Seeking to apply critical thinking and innovative approaches to achieve goals.
- Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results.
- Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
E-Commerce executive
LEDSone uk limited
Coventry, West Midlands
12.2017 - 03.2024
- Liaised with marketing teams to optimise online sales activity, building growth towards KPIs.
- Increased sales conversion through tactical paid and unpaid marketing schemes.
- Led projects through development, reporting and evaluation for thorough, responsive campaign management.
- Boosted sales through tactical promotional and online activity coordination.
- Coordinated client and online retailer communications, facilitating improved sales possibilities.
- Managed invoicing and buying processes, keeping operations within client budgets.
- Recorded discrepancies and implemented quick solutions to limit profit loss.
- Built product visibility through search engine optimisation and paid marketing campaigns.
- Identified e-commerce trends and highlighted growth opportunities using data analytics.
- Supported sellers with designing and developing online store fronts for new and current products.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Maximised media coverage through tactical planning and communications.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Conducted market research to understand customer base and enhance products.
- Wrote engaging, entertaining and informative media scripts for different uses.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Organised marketing plans and programmes to best support business growth and development.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Built public relations strategies for broadened advertising scope.
- Networked with media and PR professionals to build campaign reach.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Developed marketing plans to support department strategies.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Managed multi-channel advertising campaigns to support sales objectives.
- Predicted and interpreted consumer trends to improve product offerings.
- Evaluated campaign performance to optimise return on investment.
- Analysed paid and organic website data to enhance Return On Investment (ROI).
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Drafted product descriptions and blogs for clients.
- Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
- Collaborated with writing team and content manager to develop strategic content.
- Generated ideas for new content to increase site libraries.
- Revised content to quality assure text and achieve alignment with brand style.
- Assessed SEO performance using Google Analytics to optimise content.
- Tracked content performance and adapted copy to increase engagement.
- Monitored industry trends to capitalise on content and social media opportunities.
- Optimised content to increase user reach and engagement.
- Responded to ranking and algorithm trends to maintain content reach.
- Sourced images and videos to elevate copy on various platforms.
- Published content within deadlines using various CMS platforms.
- Liaised with clients to establish content requirements and set deliverables.
- Capitalised on trending and popular articles with additional linked content.
- Researched key words to improve article optimisation and reach.
- Wrote quickly and accurately to achieve high-volume content targets.
- Observed brand voice and style guidelines for cohesive content.
- Adapted text for social media platforms to maximise audience engagement.
- Produced engaging headlines to capture target audience.
- Proofread text to confirm spelling, grammar and style accuracy.
Education
Higher National Diploma - Legal studies
IDM International campus
Vavuniya, Sri Lanka 01.2021 - 01.2023
Diploma of Higher Education - English language and English literature
The Open university of Sri Lanka
Colombo, Sri Lanka 01.2017 - 01.2018
Certificate of Higher Education - Human Resource Management
Open University of Sri Lanka
Colombo, Sri Lanka 01.2017 - 06.2017
GCSEs - English: A, Maths: C, Information and Communication Technology: A Science: B,
Vavuniya Rambaikulam Girls Mahavidyala school
Vavuniya, Sri Lanka 01.2012 - 12.2012
Skills
- Knowledge of MS Office
- Office Management
- Google Workspace
- Marketing
- Customer-focused
- Communication skills
- Problem-solving
- Team building
- Accounting
- Leadership
- Payroll administration
- Multilingual
- Public relations
- Social media marketing
- Programme development
- Time management
- Link building strategy
- Conversion optimisation
- WordPress proficiency
- User Experience (UX)
- Content marketing
- Performance analysis
- Screaming Frog
- Advertising copywriting
- Newsletter design
- Facebook Ads Manager
- Google AdWords
- Email and SMS campaigns
- SEO audits
- CMS management
- Influencer marketing
- Moz Pro campaigns
- User Interface (UI)
- Search Engine Marketing (SEM)
- Google Ads
- Search Engine Optimisation (SEO)
- AHREFS
- E-commerce management
- Market research expertise
- Copywriting abilities
- Pricing structures knowledge
- Customer demographics understanding
- Campaign development experience
- Promotions planning skills
- Sales strategy familiarity
- Graphic design proficiency
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Higher National Diploma - Legal studies
IDM International campus
01.2021 - 01.2023
E-Commerce executive
LEDSone uk limited
12.2017 - 03.2024
Diploma of Higher Education - English language and English literature
The Open university of Sri Lanka
01.2017 - 01.2018
Certificate of Higher Education - Human Resource Management
Open University of Sri Lanka
01.2017 - 06.2017
GCSEs - English: A, Maths: C, Information and Communication Technology: A Science: B,
Vavuniya Rambaikulam Girls Mahavidyala school
01.2012 - 12.2012
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