Maryjane Goodhew
Summary
Results-driven professional with expertise in performance engagement, culture change, and stakeholder relationship management. Demonstrates proficiency in project management, strategic planning, and communications, complemented by advanced skills in data analysis and reporting using tools such as Power BI. Adept at risk and opportunity management, team leadership, and development within rail operations and regulatory compliance frameworks. Experienced in utilising SAP R3, Maximo, Oracle, Ellipse, BOXI, ProjectWise/Bentley, MS Project, Visio, SharePoint to optimise processes and deliver impactful results. Committed to driving organisational success through innovative solutions and continuous improvement initiatives.
Overview
20
20
years of professional experience
Work history
Technical Interface Specialist
Network Rail
02.2021 - 07.2025
- Company Overview: Network Rail contract.
- Establish the interface with external parties including undertaking initial risk assessment of outside and third party works.
- Provide initial guidance, identifying who the Construction Design Management Client is, and liaising with all duty holders.
- Provide safety and technical advice and conditions to outside and third parties to enable them to comply with Network Rail policy and standards.
- Interpret and evaluate development intentions of outside and third parties, identifying areas of potential risk and providing direction and advice for the design and safe implementation of the works.
- Support and liaise with the Network Rail construction staff as required on each project.
- Establish outside and third party deliverables.
- Identify shared goals and opportunities for shared value, whilst seeking to minimise risk.
- Provide support to enable handovers to Network Rail interface leads.
- Represent Network Rail in establishing interfaces with statutory undertakers seeking to deliver works in close proximity to Network Rail operational infrastructure in accordance with the New Roads and Street Works Act (NRSWA).
- Support the Asset Protection team with, and contribute to, the development of process to provide an effective and efficient service in accordance with service level agreements.
- Provide support to, and participate in, investigations of incidents involving unplanned or unauthorised outside/third party activities whilst on or about the operational railway and infrastructure.
- Facilitate and support Commercial Property in responding to proposed external planning applications which may adversely affect Network Rail.
- Manage the response to Commercial Property technical clearance proposals for land use by external parties whilst safeguarding Network Rail’s infrastructure and operational requirements.
- Identifying and progressing opportunities to reduce Network Rail asset and maintenance liabilities, resolving conflicting works and driving efficiencies.
- Provide support to accident, incident & close call events, sharing outputs with client teams.
- Providing commercial management of Asset protection portfolio.
- Network Rail contract.
- Assisted to implement a new asset project database - (Asset Customer Experience portal) to assist with smooth allocation of the project lifecycle.
G7 Incident Manager -Fixed Term Contract
Department of Health and Social Care
12.2020 - 02.2021
- Managing daily operations of the team to assess emerging and existing incidents and implement next steps.
- Collaborating with the Incident Directors and Team Leaders to design roadmaps for the COVID-19 programme.
- Creating and maintaining strong professional relationships and lines of communications with all internal and external stakeholders across Whitehall.
- Facilitating briefings to Senior Leaders and Ministers on any engagement issues to support critical decision making and ensure the Governments agenda was efficiently and effectively communicated.
- Efficiently assessing and prioritising all enquiries and proactively resolving any issues that arose.
- Conducting intricate analysis of all department data and business functions.
- Applied data toward developing optimum objectives, strategies, and plans for Incident Response Single Point of Contact.
- Prepared proposals with revised methods, new strategies, and redefined functions.
- Considerably reduced timescales and enhanced efficiencies by embedding a process map and creating a Power BI Dashboard system to streamline requests.
Project Business Improvement Manager
SCS Railways / STRABAG
03.2020 - 11.2020
- Company Overview: -Fixed Term Contract
- Managing the joint venture (JV) change and business improvement projects in areas with over 500 employees.
- Responsible for coordinating 30 service areas of the High Speed 2 (HS2) programme to design, implement and deliver visualisation sessions, and ensure that all deadlines and targets were achieved.
- Leading site and cross functional continuous improvement and strategic projects from conception to completion using MS Project.
- Collaborating with key stakeholders on A3 practical problem-solving projects.
- Conducting reviews of all policies, procedures and finance and risk (F&R) reports.
- Performing extensive analysis on data and reports to identify and resolve any issues or anomalies.
- Preparing business cases to support new team initiatives -finding and supporting quality control and best value.
- Establishing strong lines of communications with the Operational Managers to ensure they had complete transparency of projects progression and developments.
- Working closely with the Department Managers to embed new processes and key objectives.
- Hosting project collaboration and best practice workshops to engage the skills and knowledge of the workforce in Lean methodologies and change management techniques.
- Conducting extensive gap analysis of benefits and impact, and business area waste walks.
- -Fixed Term Contract
- Saved the project over £800k by sourcing and securing land to be used as a carpark facility using a detailed business case I drafted and presented to the Project Director which was successfully implemented.
Business Improvement Manager
London Underground
09.2018 - 01.2020
- Accountable for managing and leading 22 teams within the Lean programme across multiple lines.
- Leading strategic, transformational, change and improvement projects.
- Implementing visualisation board meetings into track depot operations.
- Ensuring that all Operational Managers received visibility at the board meetings.
- Collaborating with the Health and Safety Manager to identify means to reduce wastage and work times.
- Establishing strong professional relationships with all stakeholders, heads of department and senior managers.
- Drafting singularly and assisting team managers to draft and prepare business cases to follow through with cost saving solutions and discussing them with head of track and implementing.
- Embedding excellent communications throughout the teams to collate ideas, suggestions, and solutions.
- Working with stakeholders and managers to influence change, enhance processes and implement key objectives.
- Evaluating regional strategies to determine opportunities to maximise performance and compliance adherence.
- Assisted in creating and implementing Initiative Verification Reporting which saved the Track Delivery Services teams a total of £5.78mil within 16 months.
- Successfully improved the Health and Safety recording efficiencies by implementing a system to monitor all “near hits” and eliminate the process of escalating them through phone calls.
- Reduced contactor costs by 10% by working with the Welding Team to achieve savings.
- Produced a new process that ensured the Maximo planner and work orders were efficient and compliant.
- Managed the rectification of numerous serious incidents.
- Documented workflow charts, records, and job descriptions to guide overall organisational improvements.
Track Asset Data Manager
London Underground
08.2015 - 09.2018
- Appointed to devise new systems for Track assets and to support crucial business change requirements for Business areas and providing technical and data advice.
- Remaining aware of configurations, layouts, junctions, crossings, drainage, diagrams, and local code systems (LCS).
- Supporting Lead Project Engineers with track asset geometry, dimensions and LCS asset locations.
- Establishing strong lines of communications with project teams to ensure they had efficient details and instructions.
- Leading the project teams to utilise validation tools and data software.
- Making sure that the Asset Development Manager was completely aware of the progression of projects.
- Ensuring all deadlines were achievable and in accordance with the service level agreements (SLA's).
Track Technical Support Manager
London Underground
11.2014 - 08.2015
Contracts Auditing Manager
London Underground
10.2013 - 11.2014
Revenue Protection Supervisor
London Underground
06.2005 - 10.2013
Education
Level 7 Diploma - Strategic Management & Leadership
London School of Business and Planning
Professional Certificate - Site Environmental Awareness Scheme (SEATS)
CITB
BTEC Level 4 - Bus and Coach Operations
Edexcel
A Levels - 3 Qualifications
St. Charles College
GCSEs - 10 Qualifications
Sion Manning Girls School
Skills
- Performance Engagement & Culture Change
- Stakeholder Relationship Management
- Project Management & Strategic Planning
- Communications & Branding
- Data Analysis & Reporting (Power BI)
- Risk & Opportunity Management
- Team Leadership & Development
- Rail Operations & Regulatory Compliance
- SAP R3
- Maximo
- Power BI
- MS Project
- Visio
- SharePoint
- Oracle
- Ellipse
- BOXI
- ProjectWise/Bentley
Timeline
Technical Interface Specialist
Network Rail
02.2021 - 07.2025
G7 Incident Manager -Fixed Term Contract
Department of Health and Social Care
12.2020 - 02.2021
Project Business Improvement Manager
SCS Railways / STRABAG
03.2020 - 11.2020
Business Improvement Manager
London Underground
09.2018 - 01.2020
Track Asset Data Manager
London Underground
08.2015 - 09.2018
Track Technical Support Manager
London Underground
11.2014 - 08.2015
Contracts Auditing Manager
London Underground
10.2013 - 11.2014
Revenue Protection Supervisor
London Underground
06.2005 - 10.2013
Professional Certificate - Site Environmental Awareness Scheme (SEATS)
CITB
BTEC Level 4 - Bus and Coach Operations
Edexcel
A Levels - 3 Qualifications
St. Charles College
GCSEs - 10 Qualifications
Sion Manning Girls School
Level 7 Diploma - Strategic Management & Leadership
London School of Business and Planning
Similar Profiles
Martin HopwoodMartin Hopwood
Local Operations Manager at Network RailLocal Operations Manager at Network Rail
MALIKI AHMED TIJANIMALIKI AHMED TIJANI
SAFETY COMPLIANCE OFFICER at Network RailSAFETY COMPLIANCE OFFICER at Network Rail
Mohamed Hussein-AbdiMohamed Hussein-Abdi
Signalling and Telecoms at Network RailSignalling and Telecoms at Network Rail
Maxwell SwainMaxwell Swain
Signal And Telecoms Operative at Network RailSignal And Telecoms Operative at Network Rail
Alex FernandesAlex Fernandes
Technical Lead, Interface Implementation at CitiusTechTechnical Lead, Interface Implementation at CitiusTech