Mary Jane Edaño
Talibon,Bohol, Philippines
Summary
Results-driven Technical Support, Quality Assurance, and Sales professional with strong problem-solving skills focused on enhancing user experience and system reliability. Collaborates with diverse teams to implement solutions, optimise workflows, and elevate product quality. Builds strong client relationships, identifies customer needs, and presents tailored solutions that drive revenue growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Teleperformance Philippines
11.2022 - 01.2026
- Developed and executed comprehensive test plans and test cases to ensure software quality and functionality.
- Collaborated with developers, product managers, and other stakeholders to clarify requirements and ensure alignment on quality standards.
- Utilized defect tracking tools to document, track, and verify the resolution of identified issues throughout the software development lifecycle.
- Analyzed quality metrics and prepared detailed reports to recommend process improvements, enhancing overall product quality and user experience.
- Analyzed quality metrics and generated detailed reports to identify trends and recommend improvements in testing processes and product quality.
- Participated in continuous improvement initiatives by providing feedback on development processes and quality standards to enhance overall software reliability.
- Assisted in the development of test automation scripts to increase testing efficiency and coverage.
- Participated in daily scrum meetings to provide updates on testing progress and collaborate with the development team to resolve issues promptly.
- Led root cause analysis for critical software failures in collaboration with cross-functional teams, enhancing product stability and customer satisfaction.
- Designed and implemented quality assurance frameworks to improve testing efficiency and software reliability.
Technical support
Teleperformance Philippines
01.2021 - 11.2022
- Provided technical support and troubleshooting assistance to end-users, resolving hardware and software issues to enhance user satisfaction.
- Managed installation, configuration, and maintenance of computer systems and network devices, ensuring optimal performance and reliability.
- Collaborated with cross-functional teams to diagnose and resolve complex technical problems, improving system uptime.
- Developed user-friendly technical documentation and guides to assist clients in using software applications effectively.
- Managed sales and provided security system products to clients, enhancing their operational security.
Education
Bachelor of Science - Bachelor in Elementary Education
Trinidad Municipal College
Trinidad, Bohol, Philippines2020
Skills
- Test planning
- Quality assurance
- Defect tracking
- Test automation
- Technical Support
- Troubleshooting
- Documentation
- Customer Service
- Cross-functional Collaboration
- Sales and Product Management
- Root Cause Analysis
- Process Improvement
- Educational Psychology
- Report Analysis
- Team Collaboration
- Problem Solving
- Communication Skills
- Attention to Detail
- Time Management
- Adaptability
- Teaching
- Data Analysis
- Research
- Client Interaction
- Salesforce
- Microsoft Word
- Microsoft Excel
- Outlook
- Microsoft Teams
- Cresta
- Gensys
- Care Genie
Languages
English
Advanced
C1
Certification
Bridging Generations: Effective Leadership Across Ages
- Leadership in Multigenerational workplace
- Demonstrated ability to foster collaboration and understanding among team members of different age groups.
- Certificate in Bridging Age Gaps in Workplace Leadership
TESOL
- TESOL Certificate from a recognized institution demonstrating proficiency in teaching English to speakers of other languages
- Practical experience in delivering TESOL instruction to diverse learners, including non-native English speakers
- Ability to design and assess TESOL curriculum tailored to different age groups and proficiency levels
Basic Computer Literacy
- Certified in basic computer operations including use of operating systems and file management
- Demonstrated proficiency in common software applications such as word processors, spreadsheets, and presentation tools
- Skilled in internet navigation, email communication, and online collaboration platforms
- Advanced Microsoft Office expertise, particularly in Word and Excel
Interests
- Digital Media Editing
- Editorial Work
- Listening to Podcasts
Timeline
Quality Assurance Analyst
Teleperformance Philippines
11.2022 - 01.2026
Technical support
Teleperformance Philippines
01.2021 - 11.2022
Bachelor of Science - Bachelor in Elementary Education
Trinidad Municipal College