Mary Ellen Jones
London,England
Summary
Competent Security Officer with 4 years of experience . Able to remain on high alert at all times and maintain excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Security-focused and diligent guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Security officer
Knights Group
London, England
01.2024 - Current
Security officer
Carlisle Support Services
London, England
03.2022 - 01.2024
- Identified safety risks by analysing reports and camera footage.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Updated team and coordinated responsibilities using two-way radio system.
- Checked bags and identification with keen eye for detail.
Customers Service representative
RailGourmet Uk Ltd
London, England
04.2010 - 03.2022
- Built rapport with new and existing customers to boost client retention.
- Used consultative sales approach to understand and meet customer needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Built lasting relationships with clients through customer service interactions.
- Provided exceptional customer care to uphold brand standards and reputation.
Education
Bachelor of Arts - Tourism and Hospitality Management
Coventry University
Coventry 09.2018 - 09.2022
MSc - International Tourism and Hospitality Management
Coventry University
Coventry 09.2022 - 09.2023
Skills
- Electronic surveillance
- Premises patrol
- Emergency management
- Hand-held wand operation
Timeline
Security officer
Knights Group
01.2024 - Current
MSc - International Tourism and Hospitality Management
Coventry University
09.2022 - 09.2023
Security officer
Carlisle Support Services
03.2022 - 01.2024
Bachelor of Arts - Tourism and Hospitality Management
Coventry University
09.2018 - 09.2022
Customers Service representative
RailGourmet Uk Ltd
04.2010 - 03.2022
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