Maryellen Fitzharris
Greenock,Inverclyde
Summary
Detail-oriented professional specialising in health and safety compliance, cash handling, and customer service. Experience in inventory management and order processing drives operational efficiency and customer satisfaction. Expertise in payment processing and building strong customer relationships supports organisational goals.
Overview
4
4
years of post-secondary education
34
34
years of professional experience
Work history
Sales advisor/ supervisor
Primark
Greenock, Inverclyde
2016.08 - 2024.08
- Delivered excellent customer service by addressing and resolving queries.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Built rapport with new and existing customers to boost client retention.
- Suggested suitable products to customers for enhanced shopping experience.
- Educated customers on warranties and return policies for transparency.
- Implemented promotional strategies for increased product visibility.
- Monitored and refreshed displays to attract customers.
- Ordered stock daily to maintain inventory levels.
- Assisted in stock taking for accurate inventory management.
- Unpacked deliveries and organised items within designated departments.
Top level sales advisor/ keyholder
Dorothy Perkins
Greenock, Inverclyde
2002.01 - 2010.01
- . Delivered exceptional customer service that increased customer satisfaction
- Implemented staff incentives that improved team morale
- Trained new starters and retrained existing staff
- Acted as duty manager on Sundays or in manager's absence
- Cash handling on till and cashing up at end of day
- Weekly banking
- Stock ordering, merchandise stock, stock taking
- Executed back office administration tasks efficiently
- Window dressing
Head housekeeper/ room attendant/ duty manager
Jarvis Hotel
Gourock, Inverclyde
1995.01 - 2002.01
- Oversaw housekeeping operations, ensuring efficient service and high standards
- Conducted staff skill evaluations to enhance team capabilities
- Advanced from room attendant to housekeeper, demonstrating commitment and skill development
- Evaluated staff skills
- Directed own department
- Created staff schedules
- Inspected all rooms after cleaning was done, ensuring they were of high standard for guests arriving
- Ensuring rooms and sitting areas were kept clean and stocked to a high standard
- Cleaning bedrooms and toilets
- Folded and stored all clean laundry and sorted dirty laundry to send to laundrette
Shop assistant
SPAR
Greenock, Inverclyde
1991.01 - 1995.01
Shop assistant
Paperchain
Greenock, Inverclyde
1990.08 - 1991.01
Education
GCSEs - English, Maths, Science, Modern studies, Home economics,Social and Vocational skills, Art
Greenock high school
Greenock, Inverclyde 1986.08 - 1990.06
Skills
- Sales transactions
- Payment Processing
- Order processing
- Stock management
- Inventory control
- Stock control
- Customer Service
- Customer relations
- Health and Safety Compliance
Affiliations
- I enjoy keeping fit and spending time with family and friends.
Timeline
Sales advisor/ supervisor
Primark
2016.08 - 2024.08
Top level sales advisor/ keyholder
Dorothy Perkins
2002.01 - 2010.01
Head housekeeper/ room attendant/ duty manager
Jarvis Hotel
1995.01 - 2002.01
Shop assistant
SPAR
1991.01 - 1995.01
Shop assistant
Paperchain
1990.08 - 1991.01
GCSEs - English, Maths, Science, Modern studies, Home economics,Social and Vocational skills, Art
Greenock high school
1986.08 - 1990.06