Mary Chiko Pollard
Liverpool,County
Summary
Successful Sales Consultant with excellent lead generation potential and more than 2 years of experience. Highly effective at techniques used to close sales opportunities. Personable, motivated team player with extensive sales knowledge.
Trend-aware Sales Consultant experienced in landing lucrative business opportunities. Engaging and driven personality with ability to increase existing customer accounts while penetrating new target markets. Demonstrated success launching novel sales initiatives to enhance team performance.
Overview
7
7
years of professional experience
Work history
Sales Consultant
Travelex
Huyton Liverpool, Merseyside
05.2017 - 01.2019
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Handled credit and debit card payment processing to complete purchasing experience.
- Secured new clients through targeted prospecting and networking.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Liaised with potential customers to determine needs and provide recommendations.
- Shared comprehensive brand and product knowledge to maximise sales.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Participated in sales training and workshops to amplify skills and leverage productivity.
Waitress
Mint solutions
Liverpool, Merseyside
06.2015 - 04.2017
- Waiting on tables.
- Serving food and beverages.
- Silver Service
- Maintained brand image by keeping neat personal appearance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Healthcare Assistant
Bupa
Moreton, Wirral Merseyside
06.2013 - 05.2015
- Conducted frequent health checks to measure effectiveness of treatment or recovery plans.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Catered to patients' needs throughout hospital stay by performing holistic assessments.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Manual handling.
- Rendering support with outdoor physical activities.
Support Worker
Care Connect Ltd
Ellesmere port, Wirral Merseyside
05.2012 - 06.2013
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
Education
Masters of law - Law
University of Liverpool
Liverpool 09.2025 -
LLB Law Degree - Law
University of Liverpool
Liverpool, CountyDiploma of Higher Education - Humanities and Social Sciences.
University of Liverpool
Liverpool, CountyNVQ Level 2 - Transportation
Antrec
Liverpool, CountyGCSEs - Maths, English and Science.
Knowsley Community College.
Huyton Liverpool, MerseysideNVQ Level 2 - Health and Social care.
Bupa Care Homes.
Moreton, MerseysideCertificate of Higher Education - Cabin Crew
Wirral Metropolitan College.
Birkenhead, Wirral MerseysideSkills
- Self motivated
- Problem-solving ability
Proficient in time management
Extremely organized
Attention to detail
Strong verbal communication skills
Excellent computer skills
Excellent telephone manner
Advanced English writing skills
Proficient problem solving skills
Timeline
Masters of law - Law
University of Liverpool
09.2025 -
Sales Consultant
Travelex
05.2017 - 01.2019
Waitress
Mint solutions
06.2015 - 04.2017
Healthcare Assistant
Bupa
06.2013 - 05.2015
Support Worker
Care Connect Ltd
05.2012 - 06.2013
Diploma of Higher Education - Humanities and Social Sciences.
University of Liverpool
NVQ Level 2 - Transportation
Antrec
GCSEs - Maths, English and Science.
Knowsley Community College.
NVQ Level 2 - Health and Social care.
Bupa Care Homes.
Certificate of Higher Education - Cabin Crew
Wirral Metropolitan College.
LLB Law Degree - Law
University of Liverpool