Mary Ann Go
Summary
Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in a high-tempo environment to meet tight deadlines.
Overview
11
11
years of professional experience
Work history
EXECUTIVE ASSISTANT TO MULTI-PROPERTY GENERAL MANAGER
THE ABU DHABI EDITION, MARRIOTT HOTEL & MEA DOWNTOWN ABU DHABI
Abu Dhabi, United Arab Emirates
08.2021 - 07.2024
- Responsible for assisting the General Manager in overseeing the complete hotel operation
- Maintains General Manager's calendar, scheduling meetings and ensuring no conflicts occur
- Organizing and overseeing all aspects of meetings held by the GM and DOP/HM including venue arrangements, invitations, agendas, reports and minutes of meetings
- Administrative functions such as processing expenses, copying, filing, distribution of materials and any other duties as assigned
- Composes all types of documents such as reports, presentations, memos, e-mails, etc. required
- Designing, organizing and implementing appropriate filing and record management systems to ensure that records are always current and accessible with ease
- Act as the first point of contact for callers, and internal and external visitors wishing to contact the GM to ensure that only those having genuine and acceptable reasons may do so
- Coordinating with the Heads of Departments for the preparation of reports and plans as requested by the GM and DOP/HM to ensure inputs are gathered from across the departments in a timely and accurate manner
- Completing quality-related assessments to be in line with the Department of Culture & Tourism and Marriott Brand Standard requirements
- Collecting and maintaining reports and backups as required.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Scheduled meetings, conferences and appointments.
- Collaborated with admin teams, human resources and finance department on special projects.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Booked flights and hotels for domestic and international meetings.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Prioritised critical items in leadership calendars and adjusted schedules to accommodate them.
MULTI PROPERTY ENGINEERING ADMINISTRATOR
THE ABU DHABI EDITION, MARRIOTT HOTEL & MEA DOWNTOWN ABU DHABI
Abu Dhabi, United Arab Emirates
07.2018 - 07.2021
- Key responsibilities: To coordinate all other HR related processes for the department, such as Ticket Reimbursement, Onboarding, Job Chats, Cross-Training, Probation & Performance reviews, Training etc
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
- Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned
- Ensures that regular on-going communication occurs with associates in order to create awareness of business objectives, communicate expectations and recognize performance
- Carry out DOE's instructions or other designated person of authority.
- Estimated quantities and cost of materials, equipment and labour requirements to determine project feasibility.
- Prepared risk assessments to support safe and stable construction sites.
Engineering Coordinator
Yas Hotel- by Marriott International
Abu Dhabi, United Arab Emirates
04.2016 - 07.2018
Engineering Coordinator
Holiday Inn Downtown Dubai - Intercontinental Hotel Group
Dubai, United Arab Emirates
01.2015 - 03.2016
Administration Assistant
APC Industrial Supply
Manila, Philippines
04.2013 - 12.2014
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Received, sorted and distributed incoming mail.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Kept and maintained accurate filing system for preservation of office information.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
- Drafted professional meeting agendas, took minutes and followed up on action items.
Education
Bachelor of Science in Tourism Management - Hospitality Management
Colegio De San Juan De Letran
Philippines 03.2009 - 03.2013
Skills
- Significant experience in managing office procedures and working with sensitive information
- Strong knowledge of cloud systems, online calendars, and other related solutions
- Finding solutions to new and varied problems
- Providing regular feedback & follow-ups on outstanding tasks & objectives
- Excellent communication and interpersonal skills, with the ability to interact effectively with executives, colleagues, and external stakeholders
- Excellent organizational skills with the ability to manage multiple priorities
- Strong attention to detail and proficiency in MS Office
- Proactive approach and ability to work in a fast-paced environment
- Ability to work independently and take initiative without supervision
- Intuitive nature and desire to learn and progress
- CRM and office management software
- Customer Service
- Schedule management
- Employee management
Custom
- Nebosh IGC in Occupational Health and Safety, SN#-00403263 pass, 10/01/17
- Risk Assessment, TUV Nord, 07/31/17
- OSHAD System Framework, TUV Nord, 08/01/17 - 08/02/17
- IOSH - Managing Safely, TUV NORD, 07/25/17 - 07/30/17
- Executive and Personal Assistant Short Online Course, Courses for Success, 08/01/17
Timeline
EXECUTIVE ASSISTANT TO MULTI-PROPERTY GENERAL MANAGER
THE ABU DHABI EDITION, MARRIOTT HOTEL & MEA DOWNTOWN ABU DHABI
08.2021 - 07.2024
MULTI PROPERTY ENGINEERING ADMINISTRATOR
THE ABU DHABI EDITION, MARRIOTT HOTEL & MEA DOWNTOWN ABU DHABI
07.2018 - 07.2021
Engineering Coordinator
Yas Hotel- by Marriott International
04.2016 - 07.2018
Engineering Coordinator
Holiday Inn Downtown Dubai - Intercontinental Hotel Group
01.2015 - 03.2016
Administration Assistant
APC Industrial Supply
04.2013 - 12.2014
Bachelor of Science in Tourism Management - Hospitality Management
Colegio De San Juan De Letran
03.2009 - 03.2013
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