Maryam Ahmad Olaniyi
London
Summary
Detail-oriented communications and operations specialist with a proven track record in managing correspondence, stakeholder engagement, and customer service. Proficient in utilizing CRM systems, SQL, and Power Query to optimize communication workflows, monitor inquiries, and enhance public engagement. Recognized for ability to simplify intricate information into easily understandable formats. Demonstrates strong dedication to quality assurance, project documentation, and prompt response management.
Overview
6
6
years of professional experience
Work History
Freelance Customer Service Coordinator
Ordrs Same-Day Grocery Delivery Service
07.2023 - 12.2023
- Handled inbound and outbound customer communications with a focus on timely response and record accuracy.
- Logged and archived all correspondence using CRM tools, maintaining compliance with service protocols.
- Conducted campaign outreach that contributed to a 20% increase in customer acquisition and retention.
Customer Service Manager
Imoniyame Holdings Ltd
09.2018 - 01.2022
- Led customer service team to streamline daily operations and reduce inquiry response time by 15%.
- Used SQL and Power Query to extract and analyze service trends, supporting informed decision-making.
- Created and enforced quality standards for public correspondence, improving clarity and compliance.
Branch Manager
Abdullahi Integrated Service
03.2018 - 12.2019
- Oversaw community interactions and public-facing communications for a local business branch.
- Implemented workflow automation tools, improving operational productivity by 20%.
- Trained team members in correspondence handling, ensuring consistency with company policies.
Education
MSc - International Business Management
St Mary’s University
London01.2023
BSc - Business Administration
Bayero University
Nigeria01.2020
Skills
- Community Communication
- Correspondence Management
- CRM & Document Control (MS Dynamics 365, ProjectWise)
- Stakeholder Engagement
- Technical Writing
- Power Query & SQL
- Report Generation
- Quality Assurance & Compliance
Additional Information
Fluent in English; actively developing additional European language skills., Adaptable to hybrid/remote work environments and cross-functional collaboration., Committed to diversity, inclusion, and continuous professional development.
Languages
English
Bilingual or Proficient (C2)
Timeline
Freelance Customer Service Coordinator
Ordrs Same-Day Grocery Delivery Service
07.2023 - 12.2023
Customer Service Manager
Imoniyame Holdings Ltd
09.2018 - 01.2022
Branch Manager
Abdullahi Integrated Service
03.2018 - 12.2019
MSc - International Business Management
St Mary’s University
BSc - Business Administration
Bayero University
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