Maryam Bibi Rehman
Southampton ,Hampshire
Summary
Highly skilled professional with extensive expertise in claims investigation, documentation accuracy, and legal compliance. Demonstrates exceptional proficiency in Microsoft Office Suite and claims processing software, ensuring meticulous record-keeping and confidentiality maintenance. Adept at multitasking, time management, and customer relations, with a strong aptitude for decision-making and empathy. Committed to maintaining high standards of administrative support and deadline management while investigating missing data and analysing claims and risk data.
Organised Claims Administrator skilled in managing claims processes and improving customer satisfaction. Enhanced workflow efficiency by streamlining procedures and resolving complex issues, contributing to overall team success. Known for clear communication and proactive approach, ensuring timely and accurate claims handling.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Claims administrator
University Hospitals Southampton
Southampton, Hampshire
02.2014 - Current
- Prepared comprehensive reports for claims review meetings, aiding in strategic decision-making.
- Coordinated communication between Trust Solicitors and claimants for smoother investigations of claims.
- Improved claims processing efficiency by streamlining administrative procedures.
- Utilised company systems proficiently, tracking every detail related to each case efficiently and accurately.
- Reviewed incoming claims documentation, ensuring its completeness and validity.
- Conducted detailed investigations for accurate and timely claim resolution.
- Managed a high volume of phone calls and emails, providing exceptional customer service throughout the claim process.
- Supported workflow among Claims Managers s by performing clerical duties such as locating Trust documents, collating medical records etc
- Used Microsoft Word and other software tools to create documents and clear communications.
- Supported team by demonstrating respect and willingness to help.
Physiotherapy Outpatients Adminstrator
University Hospitals Southampton
Southampton, Hampshire
02.2010 - 02.2014
- Handled registration duties for new patients, ensured a welcoming first impression of the healthcare facility.
- Provided reliable support to medical staff, facilitated efficient daily operations within the clinic setting.
- Maintained up-to-date knowledge about policies and procedures related to outpatients' administration to optimise operational effectiveness.
- Assisted in the smooth running of outpatient clinics by managing appointments efficiently.
- Supported hospital's high service standards by consistently maintaining a positive demeanour whilst dealing with patients and their families.
- Improved patient satisfaction by handling queries and complaints professionally and promptly.
- Organised paperwork, reduced clutter in office space.
- Handled sensitive patient data, upheld confidentiality standards.
- Coordinated scheduling tasks to ensure optimal use of resources and time management within the outpatient department.
- Increased efficiency of record keeping with meticulous maintenance of patient files.
- Set new appointments, rescheduled appointments, and sent reminders.
- Implemented changes suggested by senior management into day-to-day activities swiftly, showed adaptability to change in work environment.
Education
LLM - Law
Bournemouth University
Poole 09.2006 - 07.2008
LLB - Law
Solent University
Southampton 09.2003 - 07.2006
Skills
- In-Depth policy knowledge
- Case file maintenance
- Accuracy in documentation
- Empathy and understanding
- Decision-Making aptitude
- Multitasking capacity
- Time management mastery
- Claims investigation expertise
- Microsoft office mastery
- Data entry proficiency
- Claims processing software
- Customer relations
- Database management
- Record-keeping
- Confidentiality maintenance
- Legal compliance
- Deadline management
- Claims tracking
- Liability claims
- Documentation expertise
- Claims and risk data analysis
- Administrative support
- Missing data investigation
- MS Office Suite
Languages
English
Fluent
Timeline
Claims administrator
University Hospitals Southampton
02.2014 - Current
Physiotherapy Outpatients Adminstrator
University Hospitals Southampton
02.2010 - 02.2014
LLM - Law
Bournemouth University
09.2006 - 07.2008
LLB - Law
Solent University
09.2003 - 07.2006
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