Nana-Aishat Akhigbe
Manchester
Summary
Professional and knowledgeable senior administrator versed in administrative support and customer service. Offering 14 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
Facilities Assistant
Pennine Care NHS Foundation Trust
03.2024 - Current
- Ensure that infection control COSHH and health and safety procedures are always followed
- Report any incidents or near misses as per trust policy
- Ensure that cleaning equipment and machinery is stored correctly and left in a clean condition and report any defects to the supervisor
- Disposal of all categories of waste safely and in accordance with trust guidelines
- Working as part of a team to ensure cleaning tasks are completed in all areas
Senior Administrator
Montago Management Ltd
02.2023 - Current
- Handle and communicate complex and sensitive information with the utmost discretion and confidentiality both internally and externally
- Act as a filter and main point of contact for internal and external contacts representing the manager in an appropriate manner at all times
- Proactively support the manager's workload to ensure that all urgent and sensitive issues are dealt with in a timely manner
- Ensuring that a comprehensive and effective clerical service is provided and implemented while following the policies and procedures
- To support the manager to ensure that key performance indicators are effectively monitored
- Ensuring that the day to day coordination of all work processes by junior staff are completed
- Planning and organising my own work schedule in accordance with the timetable ensuring deadlines are met
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
Medical Administrator
PharmaHubNG
02.2020 - 01.2023
- To provide support for safeguarding, undertake clerical duties like minutes taken and follow up on actions from these meetings
- To be the fist point of contact for both written and telephone enquiries on behalf of the consultant
- Managing patient confidentiality at all times with the healthcare professionals that are involve with the patient care
- Organizing training for newly onboarded staff member
- Organizing frequent retraining for staff
- To plan and organise own work load in accordance to the organisational goals
- Retrieving of information as required from both computer and manual systems
Customer Service Officer
Sterling Bank PLC
01.2013 - 01.2020
- Being the first point of contact for customer enquiry both telephone and correspondence
- Proper filing management system
- Onboarding of new customers
- Confidentiality management with customers information
- Providing an effective and comprehensive administrative service to the team so as to maintain a high quality continuous service to customers
Education
HND - Business Administration and Management
FEDERAL POLYTECHNIC AUCHI
01.2010
OND - Business Administration and Management
FEDERAL POLYTECHNIC AUCHI
01.2003
Skills
- Effective Communication Techniques
- Organizational Skills Development
- Teamwork and Collaboration
- Patient Confidentiality Maintenance
- Conflict Resolution Strategies
- Staff Supervision and Training
- Time Management Competence
- Attention to Detail Focus
- Office Management
- Cleaning procedures
- Waste disposal
- Janitorial
Personal Information
Title: SENIOR ADMINISTRATOR
Timeline
Facilities Assistant
Pennine Care NHS Foundation Trust
03.2024 - Current
Senior Administrator
Montago Management Ltd
02.2023 - Current
Medical Administrator
PharmaHubNG
02.2020 - 01.2023
Customer Service Officer
Sterling Bank PLC
01.2013 - 01.2020
OND - Business Administration and Management
FEDERAL POLYTECHNIC AUCHI
HND - Business Administration and Management
FEDERAL POLYTECHNIC AUCHI
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