MARYAM SHAFIQ
UK
Summary
Detail-oriented PharmD and MSc candidate with a strong background in customer service, communication, and administrative support in healthcare, hospitality, and retail environments. Experienced in managing sensitive information, coordinating tasks, and assisting diverse individuals with professionalism and care. Skilled in multitasking, problem-solving, and maintaining a high level of organization in busy settings. Eager to apply healthcare knowledge, service excellence, and strong interpersonal skills to support reception and administrative operations in a dynamic environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
FOOD & BEVERAGE SERVICE EXPERT
London Marriott Hotel Grosvenor Square
London, UK
03.2024 - 04.2025
- Spearhead buffet setup and maintenance for breakfast, afternoon tea, and evening canapés, ensuring timely replenishment and high-quality presentation.
- Lead service excellence protocols for VIP guests and drive cross functional initiatives to enhance personalized experiences.
- Foster strong team collaboration while managing high-volume operations, ensuring guest satisfaction.
- Support front-of-house operations including guest greeting, seating coordination, and event service. Personally engage with guests to create memorable dining experiences, promptly addressing needs.
- Utilize property management systems to track guest preferences and tailor services accordingly.
- Uphold Executive Lounge standards by maintaining cleanliness, optimizing inventory, and preparing the space for seamless service.
- Manage food and beverage requisitions, ensuring accurate stock levels, proper storage, labeling, and rotation in line with health and safety standards.
SALES ASSISTANT
Poundland/PepCo
London, UK
02.2024 - 03.2024
- Developed creative solutions for merchandise presentation that enhanced product visibility and improved customer navigation.
- Accurately managed cash transactions and maintained records while ensuring compliance with store policies. Coordinated with team members during peak hours to ensure smooth operations and resolve customer concerns swiftly.
- Streamlined inventory management and reduced stockroom organization time while maintaining accurate stock levels.
HOSPITAL PHARMACIST (INTERNSHIP)
Military Hospital
, Pakistan
11.2021 - 12.2021
- Accurately dispensed medications, ensuring prescription safety and minimizing errors.
- Counseled patients on medication use, improving adherence and reducing readmissions.
- Assisted in electronic prescription implementation, improving workflow efficiency.
- Assisted in optimizing patient medication therapy with a multidisciplinary team.
- Attended instructional sessions with senior pharmacists and fellow trainees to deepen knowledge of drug mechanisms, therapeutic use, and hospital pharmacy practices.
HOSPITAL PHARMACIST (INTERNSHIP)
Pakistan Institute of Medical Sciences (PIMS)
, Pakistan
08.2021 - 09.2021
- Dispensed prescription and OTC medications with strict adherence to safety protocols and compliance regulations.
- Advised on drug interactions and lifestyle changes to optimize medication efficacy and improve health outcomes.
- Participated in daily ward rounds, reviewed patient files, and collaborated with physicians to ensure accurate pharmacological interventions.
- Optimized stock management to minimize expired medication losses.
RETAIL PHARMACIST
Shaheen Chemist
, Pakistan
02.2021 - 08.2021
- Ensured patient safety by accurately dispensing medications.
- Monitored side effects of prescribed drugs in patients; reported adverse drug reactions as necessary.
- Supported customers with minor ailments by recommending appropriate OTC solutions, reinforcing trust and satisfaction in pharmacy services.
- Conducted routine inventory checks to avoid stock shortages and ensure timely removal of expired medications.
Education
MSc - Pharmaceutical Sciences and Drug Delivery Systems
London Metropolitan University
01.2024 - 04.2025
Doctor of Pharmacy (PharmD) - undefined
The University of Lahore
10.2018 - 10.2023
Skills
- EPR Spectroscopy
- HPLC
- Patient Counseling
- Customer service
- Inventory Management
- Technical Writing
- Data Analysis
- Microsoft Office
- Problem Solving
- Critical Thinking
- Team Collaboration
Languages
English
Fluent
Urdu
Native
Turkish
Elementary
SAHARA HUMANITARIAN TRUST
- Collected donations for underprivileged individuals and provided essential supplies.
- Assisted healthcare professionals in remote areas by prescribing and distributing medicines
- Organized blood donation drives for hospitals, supporting thalassemic and blood cancer patients.
- Facilitated access to blood transfusions for individuals unable to afford treatment.
AGHOSH ORPHAN INSTITUTE
References
References available upon request.
Timeline
FOOD & BEVERAGE SERVICE EXPERT
London Marriott Hotel Grosvenor Square
03.2024 - 04.2025
SALES ASSISTANT
Poundland/PepCo
02.2024 - 03.2024
MSc - Pharmaceutical Sciences and Drug Delivery Systems
London Metropolitan University
01.2024 - 04.2025
HOSPITAL PHARMACIST (INTERNSHIP)
Military Hospital
11.2021 - 12.2021
HOSPITAL PHARMACIST (INTERNSHIP)
Pakistan Institute of Medical Sciences (PIMS)
08.2021 - 09.2021
RETAIL PHARMACIST
Shaheen Chemist
02.2021 - 08.2021
Doctor of Pharmacy (PharmD) - undefined
The University of Lahore
10.2018 - 10.2023
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