MARYAM REHAN
Romford,London
Summary
Accomplished professional with expertise in office administration, information security, and business management. Demonstrates excellent communication, team collaboration, and customer service skills. Proficient in technical tasks, contract administration, problem-solving and invoice management. Known for flexibility, time management, and continuous learning. Aims to leverage these competencies to drive organisational success and efficiency.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work history
Clinical Governance Support Officer
NHS (Royal London Hospital)
06.2024 - 11.2025
- Provide front-line email and phone support to patients and families, addressing complaints and compliments about hospital services. Demonstrate resilience and confidence in handling challenging conversations, effectively resolving patient and their families concerns over the phone. Log and manage feedback using the Datix Management System, ensuring accurate documentation. Review medical records for complaint resolution and assist with Health Service Ombudsman cases. Support the governance team with meeting organization and minute taking and manage a shared inbox for inquiries. Regularly use Datix, CRS/Millennium and Microsoft Office tools (Outlook, Word, Teams, Excel) for daily tasks.
Outpatients Administrative
NHS (Royal London Hospital)
01.2024 - 05.2024
- As an Outpatients Administrative, I manage patient scheduling and appointments, incoming calls, mailboxes and handling queries, ensuring efficient coordination with healthcare providers. My responsibilities include patient registration, maintaining accurate and confidential medical records. I coordinate with doctors, ENPs, nurses and other staff members to support the smooth operation of outpatient services. I oversee patient registration, scheduling and managing appointments, as well as assisting patients with completing necessary forms and documents. I provide exceptional customer service, addressing patient inquiries and concerns promptly. Additionally, I ensure compliance with NHS protocols and standards, support the smooth operation of outpatient services and assist in administrative tasks such as correspondence and data entry. My role is crucial in facilitating effective patient flow and enhancing the overall patient experience within the outpatient department.
Restaurants Operations Onboarding & Compliance Executive
Uber Eats
Lahore
11.2021 - 11.2023
- As a Restaurants Operations Onboarding & Compliance Executive at Uber Eats, I facilitate the seamless onboarding of new restaurant partners, ensuring they understand and utilize the platform effectively. I manage compliance by conducting regular audits and providing necessary training to ensure adherence to Uber Eats' standards and regulatory requirements. My role involves offering operational support to restaurant partners, resolving issues related to order management and delivery processes, and delivering training programs to enhance their operational efficiency. Additionally, I analyze performance data to identify trends and opportunities for improvement, build and maintain strong relationships with restaurant partners, and continuously refine onboarding and compliance procedures to enhance overall efficiency and partner experience.
Education
BS (Hons) - Education
Lahore College For Women University
PakistanSkills
- Office administration
- Information security
- Excellent Communication
- Team Collaboration
- Customer Service
- Technical Proficiency
- Flexibility
- Problem Solving
- Time management
- Contract administration
- Business management Skills
- Continuous Learning
Timeline
Clinical Governance Support Officer
NHS (Royal London Hospital)
06.2024 - 11.2025
Outpatients Administrative
NHS (Royal London Hospital)
01.2024 - 05.2024
Restaurants Operations Onboarding & Compliance Executive
Uber Eats
11.2021 - 11.2023
BS (Hons) - Education
Lahore College For Women University