Maryam Razaq
London,ENG
Summary
Organised and proactive individual with strong analytical and communication skills, capable of managing complex schedules and liaising between departments efficiently. Versatile in using office software and systems to streamline administrative processes and enhance team productivity. Committed to contributing to operational excellence and ensuring seamless workflows in an Operations role. Organised Operations Administrator thriving in fast-paced environments. Skilled in streamlining processes and improving team coordination. Successfully implemented new inventory system, reducing overheads and increasing operational efficiency.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Operations administrator
DM Technologies LTD
London
11.2021 - 11.2022
- conducted 3 induction programmes for new hires, facilitating seamless integration into the team.
- Worked closely with management to improve operational efficiency.
- Streamlined office systems by implementing efficient administrative procedures.
- Handled confidential documents carefully to maintain privacy and security.
- Provided back-office support to ensure uninterrupted business operations.
- Maintained clean and organised workspace for maximised productivity.
- Oversaw inventory control, reducing wastage of resources.
- Optimised resource allocation with meticulous planning and organisation.
- Developed strong relationships with suppliers, improving supply chain efficiency.
Research Co-ordinator and Laboratory Manager
University College London
06.2018 - 04.2020
- Company Overview: Cancer Institute
- I was the main point of contact in the laboratory for the PEACE study.
- I was responsible of the maintenance of PEACE samples in the laboratory as well as continuing responsibilities from my previous role at UCL.
- I consented patients to the TRACERx study and conducted brief interviews to collect medical and lifestyle data.
- I collected tissue and blood samples from patients by attending theatres, clinics and tissue harvests at the mortuary as part of the TRACERx, DARWIN 1, DARWIN 2 and PEACE studies.
- I processed clinical trial samples for storage for future research and I contributed to the maintenance of a bank of paraffin embedded and frozen tissue and blood products.
- I extracted DNA and RNA from samples.
- I performed general housekeeping duties such as equipment cleaning and maintenance, ordering and re-stocking supplies.
- I created clinical trial documentation such as Standard Operating Procedures (SOPs), sample receipt forms and laboratory manuals.
- I had to ensure that ethical standards were met and maintained for paperwork, data storage, sample storage and patient interaction.
- I worked to the appropriate Regulatory (MHRA, HTA) standards within the framework of GCLP.
- I attended laboratory meetings, trial specific meetings and other meetings when necessary and I was able to report progress.
- I had a good working relationship with Pathologists, Oncologists, Radiologists and clinic staff.
- I also carried out other laboratory duties related to the research projects as requested by the head of the group.
- I tracked all the samples and data on the trial databases such as Tracker, Macro and FreezerWorks.
- Cancer Institute
Tissue Collector and Laboratory Technician
University College London
01.2018 - 06.2018
- Company Overview: Cancer Institute
- Working in the Translational Cancer Therapeutics Laboratory within the Research Department of Oncology.
- I worked as part of a team to support the TRACERx, PEACE, DARWIN 1 and DARWIN 2 studies.
- My main role was to obtain informed consent from patients for the TRACERx study and collect the patients’ blood and tissue samples and process them in the laboratory.
- I also collected tissue in a tissue harvest for the PEACE study in a post mortem setting.
- I upheld the GCLP standards at all times.
- Other tasks included maintenance of a bank of paraffin embedded and frozen tissue and blood products.
- Cancer Institute
Senior Biological Specimen Co-ordinator
The Royal Marsden Hospital
Surrey
03.2015 - 12.2017
- Company Overview: Generic Tissue Bank
- I was working within the Generic Tissue Bank department at The Royal Marsden Hospital, developing a Bio-bank depository of patient samples that can be used for future research.
- I was the Primary contact of the Tissue Bank team across both sites for single & multicentre studies.
- I managed interactions with multiple teams and create and adapt processes to deliver a varied portfolio ensuring the best outcome for the Bio-bank and the team.
- Daily duties included collecting and processing clinical samples, from multiple units and sites across The Royal Marsden, The Institute of Cancer Research and other external sites.
- Accurately recording and keeping track of each patient's sample on our tracking system FreezerPro Enterprise was also an essential part of my role.
- I ensured that the principals of the Human Tissue Act (HTA) and Good Clinical Practise (GCP) were upheld at all times and that samples have appropriate patient consent.
- I interpreted pathology data to identify samples for inclusion in the Bio-bank.
- Sample collection was then organised and co-ordinated by liaising with clinicians, surgeons, research nurses, pathologists and laboratory staff.
- I dispatched samples to collaborators by following Standard Operating Procedures (SOPs), ethically approved protocols and material transfer agreements.
- I also wrote some departmental SOPs and guidance documents.
- My team was involved in the processing and co-ordination of research projects such as the 100,000 Genome project.
- We liaised with the Molecular Diagnostics and Histopathology laboratories for processing and testing these samples and communicated with Research teams to identify potential patients.
- I was responsible of monitoring the Freezer facilities across both hospital sites, which included the maintenance of the centrifuges and freezers in the facilities.
- I also monitored the liquid nitrogen facility and I was liquid nitrogen trained to decant nitrogen from our low pressure vessel.
- I was competent to snap freeze fresh tissue samples for future research and have consented patients for storage of these samples in the Bio-bank.
- Other tasks included updating departmental SOPs, organising the team meetings and writing the minutes, ordering stock for the department and producing data when required.
- Generic Tissue Bank
Biological Specimen Co-ordinator
The Royal Marsden Hospital
Surrey
06.2014 - 03.2015
- Company Overview: Generic Tissue Bank
- Duties included developing a Bio-bank depository of patient samples that can be used for future research.
- Other duties were collecting and processing clinical samples (blood and tissue) from multiple units and sites across The Royal Marsden and The Institute of Cancer Research and accurately recording and keeping track of each patients sample.
- I interpreted pathology data to identify samples for inclusion in the bank and then organised sample collection.
- I dispatched samples to collaborators by following Standard Operating Procedures (SOPs) or ethically approved protocols.
- Other duties included: monitoring of freezer facilities across both sites and maintenance of the centrifuges and the freezers in the facilities.
- I also monitored the liquid nitrogen facility and am liquid nitrogen trained to decant nitrogen from our low pressure vessel.
- Other tasks included updating departmental SOPs and ordering stock for the department.
- Generic Tissue Bank
Laboratory Administrator/ Specimen Receptionist
The Royal Marsden Hospital
Surrey
12.2013 - 06.2014
- Company Overview: Centre of Molecular Pathology
- Being the first point of contact for internal and external clinical users, duties included; specimen collection and receipt, correct identification of specimens received and distribution of specimens to relevant laboratories, data entry, sample prioritization, and transcription of complex reports.
- Other tasks included answering phone calls and providing administrative support to the laboratories.
- Centre of Molecular Pathology
Phlebotomist
St Helier Hospital
Carshalton
10.2012 - 11.2013
- Duties included collection of blood samples from patients via venepuncture techniques and correct labelling of collected samples before onward transport to the laboratory.
- Other tasks in the day were restocking, processing orders and also decontamination of work surface areas at the end of the day.
Retail operative
Primark
Wandsworth
07.2009 - 07.2013
- I carried out administrative work in the cash office, which included answering the telephone, preparing floats, giving change and cashing up money from the tills.
- In a typical shift in the cash office I handled on average 15 calls a day whilst simultaneously cashing up and dealing with a variety of administrative queries, whilst still delivering a high standard of service and completing accurate accounts.
- I also worked as part of a team on the shop floor serving customers at the till, replenishing stock and was positioned at the fitting rooms and customer service desk.
Education
BSc - Biomedical Science
Kingston University
09.2009 - 07.2012
A levels - Biology , Chemistry, Maths, English literature
Ashcroft Technology Academy
09.2007 - 07.2009
10 GCSEs - English, Maths and Double Science (A-C)
Ricards Lodge High School
09.2002 - 06.2007
Skills
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Communication skills
- Customer facing skills
- Patient facing skills
- Time management proficiency
- Financial budgeting and forecasting
- Documentation creation
- Procurement best practices
Languages
Urdu
Punjabi
French
Personal Information
Hobbies: Reading, Henna tattooing, Textiles work, Shopping, Participating in Charity events such as the yearly sponsored Marsden March.
Custom
Available on request
Timeline
Operations administrator
DM Technologies LTD
11.2021 - 11.2022
Research Co-ordinator and Laboratory Manager
University College London
06.2018 - 04.2020
Tissue Collector and Laboratory Technician
University College London
01.2018 - 06.2018
Senior Biological Specimen Co-ordinator
The Royal Marsden Hospital
03.2015 - 12.2017
Biological Specimen Co-ordinator
The Royal Marsden Hospital
06.2014 - 03.2015
Laboratory Administrator/ Specimen Receptionist
The Royal Marsden Hospital
12.2013 - 06.2014
Phlebotomist
St Helier Hospital
10.2012 - 11.2013
BSc - Biomedical Science
Kingston University
09.2009 - 07.2012
Retail operative
Primark
07.2009 - 07.2013
A levels - Biology , Chemistry, Maths, English literature
Ashcroft Technology Academy
09.2007 - 07.2009
10 GCSEs - English, Maths and Double Science (A-C)
Ricards Lodge High School
09.2002 - 06.2007
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