Maryam Olawumi
Essex, united kingdom
Summary
Results-driven professional with experience in administrative support case management and customer service across diverse sectors, including residential care, Fintech corporate administration, and education. Expertise in coordinating schedules, managing client needs, liaising with stakeholders, and adhering to company policies and regulations to ensure smooth operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key worker
Trust Care(Eden Residential Care Ltd)
05.2024 - Current
- Managed caseload of service users, creating and updating care plans while monitoring progress and making necessary adjustments.
- Coordinated schedules and activities, and responded promptly to crises, ensuring seamless service delivery.
- Maintained detailed case documentation and progress reports, facilitating meetings between colleagues, senior management, and external agencies.
- Worked with multidisciplinary teams to address complex needs, ensuring full support of service users’ health and well-being.
- Responded calmly and professionally to emergencies, providing timely interventions.
Customer service representative
TopRate
08.2022 - 10.2023
- Efficiently manage customer complaints and concerns, ensuring quick and fair resolutions in line with company policies, consistently meeting KPIs for response time and customer satisfaction.
- Demonstrated patience in handling challenging customer interactions, effectively de-escalating tense situations to maintain customer trust.
- Provided support to customers across multiple channels (phone, email, live chat), offering detailed information and advice regarding product offerings and services.
- Addressed transaction issues by following up with customers, ensuring timely resolutions, and maintaining positive customer relationships post-issue resolution.
- Collaborated closely with different teams to ensure smooth and coordinated customer service delivery, contributing to overall team success.
- Carried out general administrative tasks including data entry, scheduling, and report generation, maintaining organised records and supporting operational efficiency.
Office administrator
Zartech
01.2019 - 07.2022
- Provided administrative support, including managing team meetings, records, and documents.
- Prepared and maintained case files, ensuring timely reporting and accurate documentation, paying attention to detail.
- Coordinated meetings, appointments, and events for senior staff, while maintaining smooth office operations.
- Served as the primary liaison between clients and external partners, addressing inquiries and updating case progress.
- Implemented management tools to streamline workflows and improve overall efficiency.
- Created an Excel worksheet for accurate data entry and tracking.
School Clark & Administrator
Mount Olivet High School
10.2018 - 03.2019
- Provided administrative support to school staff, managing communication and records for students and parents.
- Maintained student portfolios (academic attendance, academic progress, and disciplinary documentation).
- Organised quarterly open-day events and parent-teacher conferences, ensuring smooth scheduling and logistics.
- Worked closely with staff to address administrative challenges and ensure efficient school operations.
Education
Bachelor of Science - Management Science
Osun State University
Master of Science - Public Health and Community Wellbeing
Anglia Ruskin University
Skills
- Interpersonal: Adaptability, Communication, Collaboration, Critical Thinking, Problem-Solving, Strategic Thinking
- Administrative Coordination: Expertise in scheduling, documentation, and task prioritization to support operational efficiency
- Crisis Management: Ability to handle emergencies and high-pressure situations with professionalism and tact
- Technical (Tools & Platforms): Proficient in office management tools, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and maintaining accurate records
- Change Management: Process improvement, productivity enhancement
Certification
Effective Questioning for Call Handlers
Customer Service Fundamentals
Timeline
Key worker
Trust Care(Eden Residential Care Ltd)
05.2024 - Current
Customer service representative
TopRate
08.2022 - 10.2023
Office administrator
Zartech
01.2019 - 07.2022
School Clark & Administrator
Mount Olivet High School
10.2018 - 03.2019
Effective Questioning for Call Handlers
Customer Service Fundamentals
Bachelor of Science - Management Science
Osun State University
Master of Science - Public Health and Community Wellbeing
Anglia Ruskin University
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