Maryam Mumtaz

Dedicated professional with expertise in customer interaction and engagement, event planning and coordination, and sales of event products. Demonstrates strong multi-tasking skills, reliability as a team player, and proficiency in Microsoft Office. Committed to continuous learning and excellence in shelf stocking and presentation. Career goal includes leveraging skills to enhance customer experiences and drive successful events.

• Baking and Reading
• Running
• Knitting and Crochet

Customer Service Virtual Job Simulation – Forage Academy - November 2025

• Engaged in realistic client service scenarios within a simulated financial institution
• Applied active listening and empathy to uncover customer needs and resolve account access issues
• Navigated internal knowledge bases to locate accurate information and deliver timely, informed responses
• Strengthened communication, digital navigation, and decision-making skills in a client-facing context

Red Bull On-Premise Sales virtual experience program on Forage - November 2025

• Completed a job simulation focused on On-Premise Sales activities at Red Bull
• Used Excel to visualize which on-premise clients are performing best and worst.
• Communicated observations to Red Bull team members about why certain clients are performing better than others.
• Utilized active listening and social proof to overcome a client's objections resulting in them more prominently featuring Red Bull in their bar.