Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Maryam Maka

Bolton,Greater Manchester

Summary

A friendly and motivated individual with strong customer service experience from volunteering in charity shops and community roles. I'm passionate and excited to bring my energy and interpersonal skills to a vibrant retail environment. As a Politics student at the University of Liverpool commuting two to three times a week, I have flexibility for part-time work and am eager to contribute to a dynamic team.

Overview

4
4
years of professional experience

Work history

Volunteer

Citizens Advice Bureau
Bolton
09.2024 - 05.2025
  • Working as part of a team to help queries
  • Being efficient and quickly sift through information and extract what is relevant
  • A positive and professional attitude and articulate phone manner
  • Speaking to lots of people over the telephone requiring good communication and listening skills
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Shadowing an MP

Phil Brickell Labour MP
Bolton
07.2024 - 07.2024
  • Understanding the parliamentary process and observing committee meetings
  • Helping in constituency work
  • Taking in research that goes behind policy making
  • Communicating with constituents and seeing how an MP interacts and responds to their concerns or needs.
  • Quickly learned and applied new skills to daily tasks.

Shop Worker

Cancer Research UK Charity Shop
Bolton
03.2023 - 01.2024
  • Helping to maintain an organised shop floor
  • Speak with customers and help with their queries
  • Take in donations and efficiently work through pricing of items
  • Operated till efficiently during busy periods, reducing queues significantly.

Charity Shop Volunteer

Bolton Hospice
Bolton, Greater Manchester
09.2021 - 04.2022
  • Provided information about products to assist customers' buying decisions.
  • Worked as part of a diverse team, fostering a positive working atmosphere.
  • Organised stock room for ease of access and improved efficiency.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.

Library Assistant

High Street Library
Bolton, Greater Manchester
01.2021 - 08.2021


  • Maintained a well-rounded knowledge of automated library systems and reference data to provide the best care for visitors
  • Organised weekly book clubs and community events to engage visitors
  • Handled check-in and check-out process of library books and any concerns
  • Managed behaviour and library disturbances


Education

BA (Hons) - Politics

University of Liverpool
2023 - 1 2026/2026

A-Levels - Politics, Psychology and Economics

Bolton School Girls' Sixth Form

GCSEs - undefined

Bolton School Girls' Division

Skills

  • Customer Service – Experienced in assisting customers, answering queries, and ensuring a positive shopping experience
  • Teamwork – Proven ability to work collaboratively in busy environments, including retail and community volunteering
  • Communication – Strong verbal and written communication skills
  • Attention to Detail – Accurate with handling money, pricing items, and creating organised, visually appealing displays
  • Adaptability – Comfortable working in fast-paced settings and adjusting to different roles and responsibilities


Affiliations

  • Proofreading testimonies for Srebrenica Memorial Centre

Timeline

Volunteer

Citizens Advice Bureau
09.2024 - 05.2025

Shadowing an MP

Phil Brickell Labour MP
07.2024 - 07.2024

Shop Worker

Cancer Research UK Charity Shop
03.2023 - 01.2024

Charity Shop Volunteer

Bolton Hospice
09.2021 - 04.2022

Library Assistant

High Street Library
01.2021 - 08.2021

A-Levels - Politics, Psychology and Economics

Bolton School Girls' Sixth Form

GCSEs - undefined

Bolton School Girls' Division

BA (Hons) - Politics

University of Liverpool
2023 - 1 2026/2026

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Maryam Maka