Maryam Ikechukwu
Human Resource Professional
Coatbridge
Summary
Experienced HR professional with over 9 years of experience in administration and human resource management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Content Analyst
Enterprise Round Table (ERT) Limited
Abuja
2020.06 - 2022.02
- Prepared variety of different written communications, reports and documents.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Data Collection Supervisor
ActNow Nigeria
Abuja
2018.12 - 2019.04
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Onboarded new temps by entering employee information into systems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Provided guidance to data collection officers with templates for survey questionnaires or script.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated with team members to achieve target results.
Cinema Manager
Mees Palace Cinemas
Jos
2017.09 - 2018.03
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Promoted positive customer experience through day-to-day supervision and management of cinema facility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations of the cinema, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created weekly performance schedule for films.
Personal Banking / Sales & Service Officer
Diamond Bank PLC
Bauchi
2013.11 - 2017.04
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Promoted the sales of Bank products and services
- Processed account opening, maintained and managed customer’s account
- Processed credit and managed customer’s credit portfolio.
Education
Master of Arts - Human Resource Management
Teesside University
Middlesbrough, United Kingdom 2022.04 - Current
Bachelor of Science - PoliticalScience
AhmaduBelloUniversity Zaria
Zaria, Nigeria 2007.09 - 2011.04
Skills
Planning and coordination
Staff leadership and supervision
Team collaboration
Attention to Detail
Active Listening
Data Entry
Training and Development
Interpersonal Communication
First Aid/CPR
Certification
Emergency First Aid at Work
Timeline
Emergency First Aid at Work
2022-10
Master of Arts - Human Resource Management
Teesside University
2022.04 - Current
Content Analyst
Enterprise Round Table (ERT) Limited
2020.06 - 2022.02
Data Collection Supervisor
ActNow Nigeria
2018.12 - 2019.04
Cinema Manager
Mees Palace Cinemas
2017.09 - 2018.03
Personal Banking / Sales & Service Officer
Diamond Bank PLC
2013.11 - 2017.04
Bachelor of Science - PoliticalScience
AhmaduBelloUniversity Zaria
2007.09 - 2011.04