Maryam Hejazi

• Manage end-to-end guest relations operations, supporting senior coordination responsibilities and ensuring consistent delivery of high service standards
• Build relationships with guests, agents, and external bookers prior to arrival, gathering requirements and enhancing personalised experience planning
• Support revenue generation through tailored service delivery and identification of upselling opportunities
• Provide daily structured briefings to senior management on VIP clients, including preferences, expectations, and operational priorities
• Coordinate across multiple departments to ensure accurate execution of client requirements and seamless service delivery
• Prepare and manage reports including VIP lists, arrivals, and client profiles, ensuring clear communication across teams
• Deliver high-quality client interaction at arrival and departure, contributing to strong guest satisfaction and repeat visits

• Managed VIP client preparation, including personalised arrangements for high-profile and repeat guests
• Maintained and updated client profiles and booking data, ensuring accuracy and consistency across departments
• Coordinated communication across internal teams to deliver seamless experiences for VIP and long-stay clients
• Supported weekly reporting and presented VIP updates in management briefings when required
• Assisted in planning high-value guest experiences, contributing to service quality and client retention

• Managed complex client situations and resolved issues professionally, maintaining brand standards and client satisfaction
• Delivered tailored service solutions in a fast-paced environment, adapting to diverse client needs
• Coordinated with internal departments to ensure operational efficiency and service consistency
• Followed strict procedures in cash handling and operations, demonstrating accuracy and compliance awareness
• Analysed client feedback to identify improvement opportunities and support service enhancements

• Supported delivery of client-focused services, including VIP and corporate clients
• Developed tracking processes to ensure projects were delivered on time and within scope
• Monitored operational compliance and supported internal coordination
• Managed scheduling and planning to support efficient workflow

• Managed high volumes of client enquiries via phone and email, delivering clear and efficient support while maintaining service quality

• Assisted clients with queries using strong product knowledge, ensuring accurate information and a positive customer experience

• Supported international business relationships with overseas partners, contributing to coordination and communication across markets
• Assisted in preparing and reviewing commercial contracts, ensuring accuracy and alignment with agreed terms