Maryam Farooqi

• Processed NHS and private prescriptions accurately within a high-volume pharmacy.
• Liaised with patients, GP surgeries, pharmacists and other healthcare professionals to resolve prescription queries, ensuring continuity of care.
• Managed confidential patient records using the Patient Medication Record (PMR) system, ensuring compliance with GDPR and NHS procedures.
• Prioritised urgent prescriptions and managed competing workloads, maintaining accuracy under pressure.
• Responded to telephone and face-to-face enquiries, providing professional and efficient customer service.
• Booked and managed flu vaccination appointments for patients, ensuring accurate scheduling and providing clear information about the appointment process.
• Maintained accurate electronic and paper documentation to support pharmacy operations.
• Assisted with stock management, prescription collections and administrative duties.
• Processed payments and completed end-of-day cash reconciliation.
• Collaborated within a multidisciplinary team to deliver safe and efficient patient care.

• Dispensed, labelled, assembled, and prepared medications for collection, ensuring accurate dosages and adherence to safety standards.
• Provided expert advice on over-the-counter medications and healthcare products, enhancing patient care.
• Provided customers with clear information on medications and healthcare products, enhancing their understanding and confidence in managing health.
• Delivered exceptional customer service while serving, addressing queries and concerns with empathy and professionalism.
• Monitored and replenished medication stock, checked expiry dates, and maintained an organised dispensary to support operational efficiency.
• Supported pharmacy operations by answering telephone enquiries and managing appointment bookings.

Processed and prepared high volumes of prescriptions with excellent attention to detail.

• Provided administrative support for the Care Homes dispensing service, ensuring prescriptions were processed accurately and on time.
• Supported the Care Homes dispensing service by providing administrative and dispensing support to ensure the safe and timely supply of medicines.
• Coordinated with GP surgeries, care homes, pharmacists and healthcare professionals to resolve prescription queries.
• Assisted in resolving prescription discrepancies and urgent medication requests.
• Managed patient information using the PMR system while maintaining confidentiality and GDPR compliance.
• Organised prescription paperwork and maintained accurate records to support efficient service delivery.
• Responded to telephone and email enquiries from care home staff and healthcare professionals.
• Worked effectively under pressure, prioritising workloads to meet deadlines and support patient care.

• Assessed and managed patients while coordinating investigations, referrals and follow-up care.
• Liaised with consultants, nurses, pharmacists and allied healthcare professionals to support continuity of care.
• Communicated effectively with patients and their families, providing clear information and support.
• Maintained accurate patient records and clinical documentation, ensuring confidentiality and compliance with hospital policies.
• Prioritised a busy workload while maintaining high standards of patient care and accurate documentation.
• Worked collaboratively within a multidisciplinary team to deliver safe and efficient healthcare.

• Provided patient-centred care in a busy hospital environment, ensuring accurate clinical records maintained.
• Coordinated patient admissions, investigations, referrals, and discharge planning to facilitate seamless care transitions.
• Worked closely with consultants and multidisciplinary teams to ensure effective communication and continuity of care.
• Collaborated with multidisciplinary teams to enhance patient care quality through effective teamwork and organisation.
• Managed competing priorities while maintaining professionalism, confidentiality and attention to detail.
• Used medical terminology accurately when completing clinical documentation and referrals.

• Assisted senior doctors in providing high-quality patient care across busy hospital wards, enhancing patient experiences.
• Coordinated with nurses, pharmacists, and other healthcare professionals to facilitate efficient daily operations.
• Welcomed and supported patients, ensuring they were informed and comfortable throughout their care journey.
• Maintained accurate patient records and updated documentation promptly.
• Managed busy workload by prioritising tasks and responding to changing demands.
• Demonstrated reliability, flexibility, and positive attitude while working shifts, including weekends and evenings.