MARYAM ELOSTA
London,United Kingdom
Summary
A self-driven and intelligent creative professional with a focus on social media content creation.
Adept at developing engaging multimedia content to enhance brand visibility and audience engagement by utilising strong writing, editing, and social media skills to deliver impactful campaigns and drive online presence.
Confident, energetic, adaptable, and always eager to bring fresh ideas and excitement to the role.
A quick learner with a passion for continuous growth, always seeking new opportunities to develop skills and make a meaningful impact. Highly organised and detail-oriented, with excellent communication and strategic thinking abilities.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Customer experience executive
The Bread Factory
London
11.2024 - Current
- Built rapport with new and existing customers to boost client retention.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Regularly liaised with other departments to ensure smooth communication regarding customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Implemented new CRM systems, improving data management efficiency.
- Identified potential problems, resulting in enhanced user experience.
- Resolved complex product or service issues swiftly, minimising disruptions for clients while preserving business relations.
- Completed thorough documentation in CRM platforms such as Tropos and Zendesk for each enquiry.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Enhanced customer loyalty by delivering excellent service and addressing concerns promptly.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Provided exceptional customer care, improving brand perception.
- Consistently exceeded service metrics through top-quality customer care.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Keyholder
Crosstown
London, United Kingdom
07.2023 - 02.2025
- Performed daily opening and closing procedures, including cash handling and store security
- Created and maintained store displays to ensure merchandise was presented in an attractive and organised manner
- Assisted customers with product selection and answered questions regarding product features and benefits
- Investigated and resolved customer complaints in a timely and professional manner
- Performed inventory counts to ensure the accuracy of stock levels and identified discrepancies
- Contributed to sales targets using upselling and cross-selling techniques.
Team Leader
Hummingbird
London
03.2023 - 07.2023
- Analysed data and evaluated survey feedback to identify areas of improvement
- Led team meetings to discuss progress and review any challenges faced
- Monitored team performance and performance metrics to identify areas of improvement
- Encouraged creativity and innovation to develop new solutions to complex problems
- Resolved conflicts in a professional and timely manner
- Ensured team members had the resources, tools, and training needed for success
Store Manager
Snowflake Luxury Gelato
London
12.2021 - 12.2022
- Developed and maintained strong relationships with customers to ensure repeat business
- Created weekly and monthly reports to track store performance and identify potential issues
- Analysed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Monitored store performance metrics to identify areas of improvement and develop strategies for improvement
- Developed relationships with vendors and suppliers to obtain discounts and negotiate better contract terms
Social Media Content Creator
LashSpace
London
03.2019 - 04.2021
- Developed and distributed content across multiple digital channels, including social media and email
- Developed content marketing campaigns for multiple channels, including email, social media, and paid search
- Optimised existing content to increase visibility and engagement on social media platforms
- Integrated social media APIs to allow users to share content on various social media platforms
- Used social media to amplify content and engage with followers
Education
Bachelors - Business and Tourism
University of Westminster
London 09.2019 - 05.2023
BTEC Level 3 - Creative Media
Newham Sixth Form College
London 09.2017 - 07.2019
GCSEs - Mathematics, English Language, English Literature, Science, Arabic, PE, Food Tech, French, Sociology
Plashet Girls School
10.2010 - 05.2015
Skills
- Content creation
- Attention to Detail
- Instagram account management
- TikTok proficiency
- Copywriting proficiency
- Brand understanding
- Social media trend awareness
- Visual storytelling capability
- Photo editing
- Video editing
- Canva designing
- Audio syncing
- Visual storytelling
- Sound editing
- Camera operation
Timeline
Customer experience executive
The Bread Factory
11.2024 - Current
Keyholder
Crosstown
07.2023 - 02.2025
Team Leader
Hummingbird
03.2023 - 07.2023
Store Manager
Snowflake Luxury Gelato
12.2021 - 12.2022
Bachelors - Business and Tourism
University of Westminster
09.2019 - 05.2023
Social Media Content Creator
LashSpace
03.2019 - 04.2021
BTEC Level 3 - Creative Media
Newham Sixth Form College
09.2017 - 07.2019
GCSEs - Mathematics, English Language, English Literature, Science, Arabic, PE, Food Tech, French, Sociology
Plashet Girls School
10.2010 - 05.2015
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