Maryam Benkari

• Worked with call handling technology to respond to increased customers within target timeframes.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Shared customer feedback and suggested improvements to enhance team performance.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Recorded and processed customer data accurately.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
• Followed up on unresolved customer issues to research and correct problems.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
• Assisted customers with varying questions using product knowledge and service expertise.
• Adhered strictly to policies and procedures for continued company compliance.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Helped colleagues with handling complex queries, decreasing turnaround times.
• Reviewed personal performance records to pinpoint and address service gaps.
• Liaised with clients to facilitate successful delivery of orders.
• Ordered assigned tasks for execution and tracking purposes.
• Identified service issues and contributed ideas to improve quality-of-service levels.
• Observed established privacy regulations in safeguarding client data.
• Observed organisational values and principles to provide excellent customer experiences.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Strengthened operational efficiencies through improved reporting and stock management.
• Built customer relationships with consultative sales approach.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Analysed sales and data trends to anticipate customer needs.
• Trained staff on best practices to achieve optimal productivity.
• Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Researched emerging and trending products and updated store merchandise.
• Conducted regular audits to maintain functionality and cleanliness of store.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Implemented cost control measures, reducing controllable costs by [Number]%.
• Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
• Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
• Enforced company policies and guidelines for all employees.

• Handled high-volume telephone and email enquiries to minimise backlogs.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Increased customer satisfaction by resolving issues.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered services to customer locations within target timeframes.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
• Routinely loaded and unloaded items including baggage, sports equipment and wheelchairs.
• Employed appropriate moving and handling techniques to safely escort students in and out of vehicles.
• Maintained vehicles in clean and tidy manner.
• Upheld behaviour standards in vehicle to promote safety and minimise distraction to drivers.
• Calmly diffused emotionally charged situations, applying appropriate techniques to manage behaviours that challenge.
• Increased accessibility of transport by catering to needs of passengers who experience difficulties using public transport services.
• Demonstrated patience, understanding and compassion when assisting passengers with dementia, learning disabilities or mobility problems.
• Oversaw ticketing, gate and ramp services.
• Managed team member schedules and work assignments.
• Tagged luggage and routed to appropriate location for loading and screening.
• Enforced restrictions on luggage allowance in line with established policy.
• Announced flight status updates and information about gate changes over PA system.
• Responded calmly to help distressed, confused or lost passengers.
• Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
• Hired, trained and motivated employees to provide exceptional passenger care and support.
• Instructed passengers on safety and emergency procedures and answered passenger enquiries.
• Led timely check-in procedures to facilitate departures in line with schedule.
• Escorted passengers with mobility issues to and from transport.
• Spoke clearly to communicate easily with non-native speakers.
• Monitored security and maintained operational protocols.
• Performed boarding gate duties in line with airline schedule.
• Stayed updated on changes to travel regulations and required documentation.

• Collaborated with kitchen staff to inform customers of waiting times and handle guest queries.
• Prioritised tasks and coordinated activities of dining room personnel to deliver prompt, courteous service.
• Checked and re-stocked server and front counter areas, managing supplies and ensuring tidy Front of House areas.
• Tracked event finances across initial deposits, due payments and final balances.
• Supported multiple restaurant areas during busy periods, using diverse skills to assist across broad ranges of tasks.
• Provided accurate waiting times and oversaw waiting lists.
• Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
• Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
• Replenished stations with coffee, condiments and paper napkins.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
• Monitored guests for intoxication, immediately reporting concerns to management.
• Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
• Greeted guests and escorted to tables, minimising wait times.
• Prepared dining room for special functions.
• Advised customers on restaurant dishes and special offers.
• Kept detailed payment records throughout shifts for cash and card payments.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
• Promoted process improvement by communicating guest feedback to management.
• Produced and finalised bills and provided receipts to customers.
• Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
• Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
• Maintained clean and orderly reception area to uphold brand standards.
• Monitored dining room and guest flow to maximise table usage, minimising waiting times.
• Resolved guest disputes to maintain customer satisfaction.
• Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.

Making different kinds of coffees

Make sure that busy morning time goes well

Help other members of staff

Sometimes in the evening help to clean kitchen

Training new members how to use coffee machine also make different kinds of coffee

Close or open the shop.