Maryam Behrozi
London
Summary
Motivated and compassionate professional with extensive experience leading diverse teams and creating inclusive, values-led environments. With a foundation In Health & Social Care and a proven ability to engage with individuals from all walks of life, I bring strong communication, facilitation, and relationship building skills. Passionate about ensuring service users and carers feel genuinely heard and involved in shaping the support they receive. I am now focused on bringing my people first approach and leadership experience into the health and social care sector, supporting co-production an meaningful community engagement.
Overview
6
6
years of professional experience
Work history
Store manager
Naked Wolfe
London
12.2024 - 05.2025
- Recruited, mentored, and supported a new team with a focus on staff wellbeing and morale.
- Created a respectable and collaborative store culture where all staff contributions were valued.
- Adapted stock and operational planning to reflect feedback from staff and service users.
- Managed online engagement and client support, ensuring person-centred and responsive communication.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Assistant manager (Flagship Launch)
Swarovski
London
10.2024 - 12.2024
- Collaborated in building an inclusive recruitment process for a diverse 14 member team.
- Designed and led staff training focusing on shared values and communication.
- Worked closely with internal teams within the company to set store targets and shape a purpose for new store opening.
Store manager (Flagship)
UGG (Deckers brands)
London
07.2022 - 10.2024
- Successfully opened a 2,900 sq ft, two floor flagship store in one of the worlds most prestigious shopping destinations.
- Recruiting a team of 25 members of staff and 5 members on management.
- HR: Maintaining up to date Human Resources documentation, and ensuring timely adherence to policies and procedures by both store management and staff.
- Brand visits with directors and senior management.
- Streamlined operations to maximise efficiency and minimise waste.
- DEI lead for the UK. spearheaded diversity and inclusion workshops and ensured policies aligned with the best practices.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Transformed a struggling team into the top-performing store in EMEA with zero staff turnover.
- Held regular one to ones and team building/feedback sessions to improve wellbeing, engagement, and cohesion.
- Promoted internal voices: supported three staff into management roles across the company
Assistant manager
UGG (Deckers brands)
London
12.2021 - 07.2022
- Transformed the brands key location in the UK, previously the most underperforming, into the highest taking store with minimal to no staff turn over in EMEA.
- Weekly, monthly, and P&L reports.
- Demonstrated an in depth knowledge of merchandise, and developed product knowledge and brand knowledge among staff.
- Creating an empowering environment by spending time one to one with staff and management and also working collaboratively.
- Monitored sales performance regularly adjusting strategies as required.
Floor manager & Sustainability lead
Timberland (VF Corporation)
London
01.2019 - 01.2021
- Led staff engagement and development programmes with a focus on sustainability and values driven leadership.
- Coordinated staff led projects to align personal values with work place goals.
- Oversaw in-store and outreach events focused on ethical practices and community engagement.
- Coordinated team schedules for optimal store coverage.
- Streamlined customer service to enhance shopping experience.
Education
Diploma of Higher Education - Health & Social care level 3
City Westminster College
LondonGCSEs - English, Maths, RE, Geography and Media.
Haverstock school
LondonSkills
- Active listening and empathetic engagement
- Clear and respectful verbal and written communication
- Confidence facilitating 1:1 or group conversations
- Experience involving device users and planning, designing, or reviewing services
- Ability to support people with lived experience to share their views safely and confidently
- Understanding of barriers faced by marginalised or vulnerable groups
- Experience promoting inclusive participation
Timeline
Store manager
Naked Wolfe
12.2024 - 05.2025
Assistant manager (Flagship Launch)
Swarovski
10.2024 - 12.2024
Store manager (Flagship)
UGG (Deckers brands)
07.2022 - 10.2024
Assistant manager
UGG (Deckers brands)
12.2021 - 07.2022
Floor manager & Sustainability lead
Timberland (VF Corporation)
01.2019 - 01.2021
Diploma of Higher Education - Health & Social care level 3
City Westminster College
GCSEs - English, Maths, RE, Geography and Media.
Haverstock school
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