Maryam Baryali
London,United Kingdom
Summary
Dynamic and target-driven professional with exceptional bilingual communication skills in Farsi/Dari and English. Demonstrates strong organisational abilities, efficient multitasking, and excellent timekeeping. Adept at problem solving and group leadership, ensuring safety awareness and brand recognition. Enthusiastic communicator committed to customer assistance and achieving goals under pressure.
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
Work history
Concierge
Better GLL
London
- 2026.05
- Deliver a professional and welcoming Front of House service to all visitors and residents
- Provide a high-quality meet and greet experience, ensuring a positive first impression
- Manage enquiries, requests, and complaints efficiently and professionally
- Coordinate with internal teams to ensure smooth daily operations
- Maintain a polished and professional presence in a client-facing environment
- Handle multiple tasks simultaneously while remaining calm under pressure
- Support a concierge-style service, assisting with guest needs and requests
Retail Assistant
Superdrug
2020.09 - 2022.02
- Provided outstanding customer service
- Serving customers at till point where I delivered excellent service and encouraged add on sales
- Ensured the store is well merchandised and high level of store presentation is maintained at all times
- Ensured I had enough knowledge in make-up and perfumes for customers and gave the best advise
- Provided an outstanding in-store experience through positive and attentive customer service.
- Displaying items.
- Serving customers.
- Dealing with any queries or complaints.
- Advising customers on their purchases.
- Ordering, managing, and taking out stock.
- Helping with promotions.
- Overseeing deliveries.
- Managing and motivating staff (in a senior role)
- Working at the till and managing money.
- Listened to customer needs and preferences to provide accurate advice.
- Prepared products for sales floor and created appealing product displays.
- Increased purchase totals by recommending additional items.
- Maintained up-to-date knowledge of customer buying habits.
- Assisted customers with product selection, sales, and returns.
Education
A-Level -
Plumstead Manor Sixth form
LondonGCSEs - undefined
Plumstead Manor School
Degree - Midwifery
London South Bank University
Skills
- Bilingual (Fluent in Farsi/Dari and English)
- Organisation skills
- Works well under pressure
- Problem solving
- IT skills
- Group leadership
- Positive attribute
- Safety awareness
- Efficient multitasked
- Target-driven
- Customer assistance
- Excellent timekeeping
- Enthusiastic communicator
- Brand awareness
Timeline
Retail Assistant
Superdrug
2020.09 - 2022.02
Concierge
Better GLL
- 2026.05
GCSEs - undefined
Plumstead Manor School
Degree - Midwifery
London South Bank University
A-Level -
Plumstead Manor Sixth form