Maryam Allayarova
London,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service excellence and fluent English communication. Demonstrates exceptional organizational skills, time management, and multitasking abilities, ensuring efficient operations and high hospitality standards. Proficient in Microsoft Office, with a focus on Word, Excel, and email handling. Known for friendly and professional telephone etiquette, effective problem solving, and conflict resolution. Committed to teamwork and collaboration while maintaining a positive outlook. Aspires to leverage these skills in a dynamic environment to enhance client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work history
Waitress supervisor
The Copper Kettle
Cambridge, Cambridgeshire
2026.02 - 2026.05
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Ensured smooth restaurant operations during peak hours for a seamless dining experience.
- Maintained high standards of customer service by training new waitstaff.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Collaborated with management on promotional events, bringing in more business during off-peak times.
Receptionist
Uzbekistan hotel
Tashkent, Uzbekistan
2024.02 - 2025.09
- Streamlined communication channels by promptly forwarding messages and posts to relevant departments or personnel.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised a multi-line telephone system to manage incoming calls effectively.
- Maintained accurate logs of visitor entries for security purposes.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Administered the mail distribution process, ensuring each department received its correspondence in a timely manner.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
Education
BBA -
Tashkent State University of Oriental Studies
Uzbekistan 09/2013 - 05/2017
Pre- Master's in Marketing -
Anglia Ruskin University
United kingdom 01/2026 - 05/2026
Skills
- Customer Service Excellence
- Strong Communication Skills (verbal & written)
- Friendly and Professional Telephone Etiquette
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Teamwork and Collaboration
- Organisational Skills
- Microsoft Office (Word, Excel, Email handling)
- Fluent English Communication
- Meeting room preparation
- Positive outlook
- Hospitality standards
- Basic bookkeeping
Languages
English Russian Japanese
Advanced
Timeline
Waitress supervisor
The Copper Kettle
2026.02 - 2026.05
Receptionist
Uzbekistan hotel
2024.02 - 2025.09
BBA -
Tashkent State University of Oriental Studies
09/2013 - 05/2017
Pre- Master's in Marketing -
Anglia Ruskin University
01/2026 - 05/2026