MARYAM allayarova
london,united kingdom
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Hilton Hotels
Tashkent , Uzbekistan
10.2023 - 01.2026
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of the public, providing accurate information to enhance service experience.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Maintained well-stocked reception with reading materials, informational pamphlets and important forms to support guest needs.
- Maintained cleanliness of reception area by performing regular cleaning tasks.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings, ensuring seamless logistics and scheduling.
- Coordinated complex schedules for training events and recruitment fairs.
Receptionist
InterContinental Tashkent
TASHKENT, uzbekistan
02.2021 - 09.2023
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed guests and clients, creating a friendly and inviting atmosphere.
- Provided polite, professional customer service, contributing to a positive business reputation.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Responded to enquiries from clients, vendors and members of the public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Maintained clean and orderly reception area, ensuring a professional environment for visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
Skills
- Appointment scheduling
- Administrative support
- Travel coordination
- Email correspondence
- Call handling
- Regulatory compliance
- Information management
- Data protection
- Customer service
- Client relations
- Multi-line communication
- Professional demeanour
- Problem solving
- Positive first impressions
- Trustworthy
Languages
English
Proficient
C2
Certification
- [Area of certification] certified
- [Type] Licence
- Chartered [Area of certification]
- [Area of study] certified
- Level [Number] [Area of certification]
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
- Enhanced [Type] processes, implementing across department for increased productivity and profits.
Timeline
Receptionist
Hilton Hotels
10.2023 - 01.2026
Receptionist
InterContinental Tashkent
02.2021 - 09.2023