Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maryam Ahmed

Summary

Investigations and complaints resolution specialist with 5+ years’ experience in regulatory, legal, and administrative environments. Proven ability to manage complex complaints end-to-end, conduct evidence-based investigations, and deliver fair and timely outcomes. Skilled at balancing customer care with regulatory compliance, while maintaining professionalism in sensitive and high-pressure situations.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Casework Administrator

Nakudu Law Partners
09.2023 - Current
  • Act as first point of contact for clients, stakeholders, and the public, managing queries and complaints with clarity and professionalism.
  • Support solicitors by drafting reports, case summaries, and memoranda, contributing to accurate and timely case outcomes.
  • Monitor case progression and identified urgent matters, ensuring compliance with firm protocols and deadlines.
  • Organise and maintain detailed case files for over 100+ active matters ensuring that sensitive information is safeguarded appropriately.

Complaints Investigations Officer

Architects Registration Board (ARB)
07.2019 - 07.2022
  • Independently managed 180+ complaints, from initial assessment through to resolution, under ARB’s statutory powers and Code of Conduct.
  • Produced detailed complaint assessments and evidence bundles, ensuring impartiality and clarity in decision-making.
  • Drafted investigation reports, press releases, and formal correspondence, ensuring stakeholders understood outcomes.
  • Facilitated professional conduct hearings by coordinating parties, scheduling, and preparing case materials.
  • Consistently achieved KPIs for case resolution while supporting colleagues and contributing to process improvements.

Temporary Administrative Assistant

London Block Management
04.2019 - 06.2019
  • Acted as first point of contact for tenants, landlords, and contractors, resolving queries efficiently.
  • Maintained accurate records of tenancy, maintenance, and complaints, streamlining workflows for property managers.
  • Provided diary management for Directors and coordinated tenant viewings and staff meetings.

Education

Master of Science - Urban planning and Housing

University College London
09.2018 - 09.2019

Bachelor of Science - Business with Communications

University of Birmingham
Birmingham
09.2014 - 06.2018

Skills

  • Complaint Investigation & Resolution
  • Regulatory & Compliance Frameworks
  • Evidence Review & Report Writing
  • Data analysis
  • Stakeholder Engagement & Communication
  • Case Management Systems & Databases
  • Time & Priority Management
  • Team Collaboration & Cross-functional Support

Timeline

Casework Administrator

Nakudu Law Partners
09.2023 - Current

Complaints Investigations Officer

Architects Registration Board (ARB)
07.2019 - 07.2022

Temporary Administrative Assistant

London Block Management
04.2019 - 06.2019

Master of Science - Urban planning and Housing

University College London
09.2018 - 09.2019

Bachelor of Science - Business with Communications

University of Birmingham
09.2014 - 06.2018
Maryam Ahmed