Mary Shaw
Birmingham,West Midlands
Summary
I am a well-motivated team player with good communication skills. I take pride in everything I do and complete tasks efficiently. I also have the knowledge and confidence to work well without supervision using my own initiative. I have no prejudice against new ideas and I do cope well in unforeseen circumstances.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Audit Administrator
Charles Contracts Services Ltd
Solihull, West Midlands
2010.08 - Current
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Monitored and updated stock levels and inventory databases.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reconciled time discrepancies and resolved payroll issues promptly, minimising errors and maximising payroll accuracy.
- Evaluated discrepancies and rectified payroll errors.
- Addressed and resolved general payroll-related inquires.
- Executed basic banking and bookkeeping tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed customer orders with speed and accuracy.
- Handled high volume calls to address customer inquiries and concerns.
- Informed clients regarding risks and fraud to avoid further occurrence.
- Contributed to audit planning, testing and review of audit programs to determine appropriateness for company.
- Supervised independent audits to monitor growth and productivity.
- Attended and completed regular mandatory audit and accounting training to apply best audit practices.
Sales representative
F & S Sales
Birlingham, West Midlands
2009.03 - 2010.08
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Built lasting relationships with clients through customer service interactions.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Presented latest merchandise to prospective buyers.
- Set up appointments with potential and current customers to discuss new products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Collected and processed payments.
- Responded to telephone and in-person requests for information.
- Worked with management to streamline and optimise switchboard operations, leading to reduction in call times.
- Addressed emergent requests with sense of calm urgency, accessing necessary resources to assist callers.
Accounts administrator
CPD PLC
Birmingham, West Midlands
2006.09 - 2009.03
- Coordinated department workflow, optimising accounting processes to reduce backlogs.
- Managed account records in proprietary software, maintaining strict adherence to data security measures.
- Maintained meticulous financial records, utilising accounting software to manage income and expenses.
- Reconciled accounts and prepared month-end documentation for accurate reporting and recordkeeping.
- Liaised with clients to manage account enquiries and update relevant data.
- Communicated effectively across all enterprise levels, building strong rapport to foster timely internal communications.
- Improved overall process for year-end inventory audits.
- Registered customer information on database to maintain accurate records.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Resolved customer complaints with emotionally intelligent conflict resolution, defusing stress and restoring satisfaction before disconnecting.
- Maintained company purchase and sales ledgers.
Education
National Examine Board for Supervisory Management -
1997.09 - 1998.05
CSE'S - English, Maths, History, Biology & R.E
1981.09 - 1986.05
Skills
Supervision/Managemnt experience
- Flexible, approachable with a friendly personality
- Self motivated, organized and consistent
- Able to work to deadline and work under pressure
- A postive and enthusuastic team player
- Able to lead and motivate others
- Excellent verbal and written skills
- Strong interpersonal and communication skill at all levels
- Computer Literate
- Reporting and documentation
- Operations management
- Motivational leadership style
- Event coordination
- Bookkeeping
- Ability to prioritize
- Credit and collections
- Complaint resolution
- File and data retrieval systems
- Accounts reconciliation
- Policy and procedure modification
- Project scheduling
- Account reconciliation
- Accounts Payable/Accounts Receivable
- Data entry
- Data management
- Pricing
- Database administration
- Payroll and budgeting
- Documentation control
- Workflow planning
- Product presentations
- Sales pitching
- Customer relations
- Inside and outside sales
- Service agreements
- On-site product demonstrations
- Credit control
- Customer invoicing
- Cheque processing
- Invoicing and billing
- Database organisation
- Sorting packages
- Problem resolution
- Performance evaluations
- Social media marketing
- Team building
- Communication skills
- Marketing
- Knowledge of computer software
- Problem-solving
HOBBIES
In my spare time i do like to go swimming, Park runs, doing a bit of DIY and gardening i like to do new challenges like car booting. i also enjoy socializing with friends and family and going travelling in the campervan.
Timeline
Audit Administrator - Charles Contracts Services Ltd
2010.08 - Current
Sales representative - F & S Sales
2009.03 - 2010.08
Accounts administrator - CPD PLC
2006.09 - 2009.03
South Birmingham College - National Examine Board for Supervisory Management,
1997.09 - 1998.05
Archbishop Ilsley School - CSE'S, English, Maths, History, Biology & R.E
1981.09 - 1986.05