Mary Sepahvand
Rearsby,Leicestershire
Summary
Experienced Engineering Manager with a robust background in leadership, programme management, and change management. Demonstrated expertise in performance management, risk management, and stakeholder management, ensuring operational governance and successful project delivery. Adept at coaching teams, business process re-engineering, and problem solving to drive continuous improvement. Skilled in risk and assurance, procurement strategy, and construction readiness. Committed to leveraging extensive skills to achieve organisational goals and enhance operational efficiency.
Overview
1
1
Certification
10
10
years of post-secondary education
22
22
years of professional experience
Work history
Engineering Project Lead
E.ON Energy Infrastructure Services
Sheffield and City of London
2023.08 - 2026.07
- Engineering Project Lead for heat zone and district heating network development, including Sheffield BBM DHN Expansion and City of London Heat Zones
- Led BBM Expansion through commercialisation and construction readiness, including successful planning application, BNG strategy, permits and land rights, statutory consents, GNHF management and procurement strategy.
- Experienced in operational governance, risk and issue management, performance frameworks, compliance controls, supplier/consultant management and executive reporting
- Strong fit for IDNO Operations leadership through regulated infrastructure delivery, asset lifecycle thinking, operational readiness and cross-functional stakeholder leadership
Asset Adoption, Performance Optimisation & Digitalisation Manager
E.ON Energy Infrastructure Services
London
2022.03 - 2023.07
- Created and led a multi-disciplinary team of engineers to execute due diligence on new assets to enable E.ON to act as Energy Service Company (ESCO)
- Analyse performance data and deliver remediation to ensure optimal site performance in terms of safety & environment, reliability and efficiency
- Responsible for developing and executing E.ON’s digitalisation strategy to enable data driven decision making and future network optimisation
- Establish, manage and deliver projects requiring capital expenditure to enhance the performance of E.ON’s district heating portfolio
Control Centre & Operations Manager
E.ON Energy Infrastructure Services
London
2021.02 - 2022.02
- Led the control centre for ~500 energy generation assets (CHP’s/Boilers) across the distribution network throughout the UK
- Optimised asset performance, by co-ordinating our engineering teams to fulfil all reactive and proactive maintenance to maximise revenues from our generation assets
- Delivering key infrastructure projects to improve performance and profitability e.g. SCADA and CMMS implementations
- Brought operations & maintenance of ~50 CHP’s inhouse from OEM, enhancing portfolio availability by ~20%
Digitalisation & Transformation Manager
E.ON Energy Infrastructure Services
London
2020.03 - 2021.01
- Led the development of a performance dashboard/KPI’s in conjunction with a range of cross-functional stakeholders across the entire value chain
- Created a digitisation roadmap to improve data availability, accuracy and accessibility of key data to enable sustainable performance improvement
- Captured and defined all requirements to deliver on the future major milestones that will enable strong performance management at an industrial scale
Business Change & Transformation Manager
E.ON Energy Solutions
Nationwide
2018.05 - 2020.02
- Drove the development of the Smart strategy in response to the UK governments vision for Smart homes by 2020
- Oversaw Smart metering investment portfolio, ensuring a balanced mix of IT/Digitalisation projects on behalf of the UK Board
- Established a change prioritisation and governance framework to enable efficient and agile deployment of projects
- Transformed E.ON’s product portfolio, through projects to introduce new revenue streams incl. Solar PV, Storage & Electric Vehicle Charging
- Led the development and introduction of a performance monitoring framework including cost, quality, compliance, delivery and customer satisfaction
Performance, Development & Improvement Manager
E.ON UK Plc
Nationwide
2016.10 - 2018.05
- Optimised the Smart homes programme through the refinement of costs and ROI
- Established a performance monitoring framework to track cost and quality risk identification/mitigation in conjunction with E.ON UK Board
- Responsible for identification of further opportunities to enhance commercial and strategic value of the initial Smart homes’ deployment
- Led on the introduction of new policies/processes to meet regulatory obligations, representing E.ON UK at industry forums incl. Ofgem, BEIS, Energy UK
- Co-ordinated cross-functional stakeholders and 3rd parties for all external audits
Compliance Delivery Manager
E.ON UK Plc
Nationwide
2014.04 - 2016.10
- Accountable for ensuring compliance with all energy retail licence conditions, industry standards and internal policies, controls and operating procedures
- Developed, implemented and embedded a compliance controls framework to reinforce the delivery of all energy retail licence condition requirements
- Led the growth of a ‘Compliance Culture’ through strategic planning and communications with senior leadership
- Transformed the approach to compliance through the implementation of a performance management system, KPI’s and a governance framework
Senior Service Delivery Manager
E.ON UK Plc
Nationwide
2012.03 - 2014.04
- Improved service delivery in terms of efficiency, compliance and quality through regular continuous improvement cycles
- Successfully implemented and embedded a range of projects across service delivery operations in response to major industry change, up to ~£5m spend
- Led an organisational restructure and delivery of target operating model incl. the introduction of a new 100 FTE contact centre
Team Lead
E.ON UK Plc
Leicester
2008.09 - 2012.03
- Led various operational teams to deliver annual operational targets incl. safety, quality, compliance, employee and customer satisfaction
- Reduced waste into customer contact centres, resulting in savings of £1.5m p/annum and attaining the 2012 uSwitch Customer Satisfaction award
Account Manager
E.ON UK Plc
Leicester
2004.03 - 2008.09
- Account managed a complex portfolio of national housing developers
- Fully optimised and rolled-out new processes to reduce debt from £16m to £0.5m within E.ON’s developer portfolio
Education
Executive MBA -
Nottingham Trent University
2025.11 - 2026.07
Master of Professional Engineering - Engineering Business Management
Aston University
2021.10 - 2024.10
Bachelor of Engineering, Degree - Computers, Networking and Communications Technology
Coventry University
2000.09 - 2003.11
A-Levels - undefined
Campion School & Community College, Leamington Spa
1997.09 - 1999.05
GCSE's - undefined
Campion School & Community College, Leamington Spa
1995.09 - 1997.05
Skills
- Engineering Management
- Leadership
- Programme Management
- Change Management
- Performance Management
- Risk Management
- Stakeholder Management
- Operational Governance
- Coaching
- Business Process Re-engineering
- Problem Solving
- Risk and assurance
- Procurement strategy
- Construction readiness
Certification
- Executive MBA (NTU) – In progress
- NOCN Level 7 NVQ Diploma in Construction Senior Management
- Postgraduate Engineer (Engineering Business Manager L7, Aston University)
- NEBOSH, National General Cert. in Occupational Health & Safety, Aug 23
- IOSH Managing Safely, Jul 23
- CIBSE Heat Networks Code of Practice (CPI 2020), Feb 21
- Operational Excellence, Sep 19 (LCS via Cardiff University)
- Agile Practitioner, Sep 18
- Agile Mindset & Behaviours, Aug 18
- Agile Foundation, Jul 18
- APMP, Project Management, Feb 16
- APM Governance, Mar 15
- Emotional Intelligence, Aug 15
- Excellence, Sep 14
- Project Initiation, Jul 14
- Powering up Performance, Aug 12
- Contact Centre Management (Accreditation via Curium Solutions), Apr 12
- Powering up your People, Mar 12
- Contact Centre Management (Accreditation via CCL), Mar 11
- ABC Performance Mgmt., Jan 10
References
Available on Request
Timeline
Executive MBA -
Nottingham Trent University
2025.11 - 2026.07
Engineering Project Lead
E.ON Energy Infrastructure Services
2023.08 - 2026.07
Asset Adoption, Performance Optimisation & Digitalisation Manager
E.ON Energy Infrastructure Services
2022.03 - 2023.07
Master of Professional Engineering - Engineering Business Management
Aston University
2021.10 - 2024.10
Control Centre & Operations Manager
E.ON Energy Infrastructure Services
2021.02 - 2022.02
Digitalisation & Transformation Manager
E.ON Energy Infrastructure Services
2020.03 - 2021.01
Business Change & Transformation Manager
E.ON Energy Solutions
2018.05 - 2020.02
Performance, Development & Improvement Manager
E.ON UK Plc
2016.10 - 2018.05
Compliance Delivery Manager
E.ON UK Plc
2014.04 - 2016.10
Senior Service Delivery Manager
E.ON UK Plc
2012.03 - 2014.04
Team Lead
E.ON UK Plc
2008.09 - 2012.03
Account Manager
E.ON UK Plc
2004.03 - 2008.09
Bachelor of Engineering, Degree - Computers, Networking and Communications Technology
Coventry University
2000.09 - 2003.11
A-Levels - undefined
Campion School & Community College, Leamington Spa
1997.09 - 1999.05
GCSE's - undefined
Campion School & Community College, Leamington Spa
1995.09 - 1997.05