Mary Seamons

• I enjoy building rapports with customers to understand their needs to upsell, cross-sell and encourage repeat custom.
• I visually merchandise products and keep the shop looking tidy and the replenish the stock, keeping the shop well presented,
• Using the EPOS Now point of sale software, I manage products on the till using barcodes, cost and retail prices, for real time stock level management, sales and reporting purposes.

For a reference - please contact

Sarah Green, Greengates, 33 Halesworth Road, Reydon, Southwold, Suffolk, IP18 6NR or 07778259625.

There was a brief spell of employment elsewhere as the Bungay shop closed and I was invited to join the team and manage the shop in Southwold.

• Performed daily stock counts, banking of cash takings, reconciling contents of the safe and high value goods using the company’s own reporting software.
• Handling large stock deliveries.
• Managed daily newspaper deliveries and returns, compiling paper rounds for the newspaper round deliverers.
• Ensured regular sales floor tidying and stock replenishment for visually appealing displays.
• Facilitated smooth store operations, as a key holder performing daily opening and closing functions and banking.
• Part time Post Office clerk on adjoining counter.

• Established customer purchasing needs, offering personalised guidance with product and accessory selection in homewares and fashions. Promoting regular special offers.

• To find property stock to sell, to create, facilitate and attend property viewings, promote mortgage services, negotiate offers with vendors and see the conveyancing through to completion.
• Being a Bungay based business, my knowledge of the local area was invaluable.

• Applied positive customer service approach to increase satisfaction levels.
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Managed twelve employees to ensure the shop floor ran efficiently.
• Received and displayed stock, ensuring a range of sizes were always available on the shop floor.

• All aspects involved in running your own business, including purchasing, sales, reporting, banking, stock management and administration.
• To build a rapport with and maintain a wide customer base to ensure regular custom, especially after school, changing ranges to suit fluctuating trends and occasions,

• Maintained accurate knowledge of current services to provide informative customer advice.
• Increased client retention by building instant rapport and establishing customer trust.
• Gained a wealth of product knowledge to increase sales and be able to advise the customer accordingly.

• Chaired at least two Bungay Town Council and Committee meetings per month, one of which the public can attend.
• Represented Bungay as the elected civic head of the town at functions and as an after dinner speaker.
• Organised and attended local opportunities for promoting the town and fundraising.
• At the time was the youngest ever Mayor of Bungay, previously serving eight years on the Bungay Town Council, elected by Bungay's constituents.

• Supplying Formula 1, Formula Ford, World Rally Car and NASCAR teams with spares which are delivered by courier or delivered in person by dedicated courier. Processing orders and arranging delivery.
• Fostered positive relationships with customers to enhance loyalty and retention.

• Developing B2B sales for construction sites, providing PPE, staff welfare, traffic management, janitorial and health and safety supplies.
• After building rapports with customers, I was able to provide suggested lists of items required according to the number of employees onsite to save time and increase sales.
• Achieved daily performance targets, aiding department progression towards sales goals.

• Purchased steel, cladding and associated materials for the manufacture of steel buildings. Speaking directly with suppliers.
• Developed own procurement procedure maximising cost-effective steel purchasing and reducing wastage.

• Using the company software (developed by Swan) I generated estimates for the printing and binding of a wide range of books including bibles and the Harry Potter series.
• I was responsible for labour job costing by allocating time spent on different publications based on employees written timesheets and inputting that data onto the company's bespoke software.