Mary Purtill

• Lead the delivery and coordination of physical health care for the people we support.
• Monitored health needs appointments, ensuring timely follow-up actions to address individual care requirements.
• Work with service managers and support teams to develop and implement health plans.
• Promote healthy lifestyles and preventative healthcare initiatives.
• Supported service managers in completing health support plans and risk assessments, enhancing health outcomes for vulnerable individuals.
• Distributed all MHRA recalls to relevant stakeholders promptly.
• Disseminated all UKHSA guidance to staff and teams for awareness.
• Record all infections in care services and support/guide managers with infection outbreaks
• Support service managers with any lessons learned that can be shared company wide
• Provided guidance and training to staff on physical health and wellbeing, promoting best practice across teams.
• Maintain accurate health records and monitor outcomes to improve service quality.
• Assisted in implementing health promotions and wellbeing programmes within the community.,

• Ensuring all services complied with CQC requirements and other relevant legislation, and company policies.
• Monitoring regulatory compliance across services through audits, inspections, and quality assurance reviews.
• Supporting Registered Managers to prepare for and respond to CQC inspections, achieving and maintaining regulatory compliance.
• Supporting registered managers with CQC registration interviews
• Investigating incidents, complaints, safeguarding concerns, and regulatory breaches, ensuring appropriate actions were implemented.
• Informed services of governance frameworks to ensure alignment with compliance standards.
• Analysing compliance data, identifying trends, risks, and areas for improvement.
• Produced compliance reports and action plans for senior leadership, facilitating informed decision-making and strategic oversight.
• Providing guidance, coaching, and training to managers and staff on regulatory requirements and best practice.
• Managing notifications to CQC and ensuring statutory reporting obligations were met.
• Conducting service audits covering medication management, care planning, safeguarding, health and safety, infection prevention and control, and record keeping.
• Supported services in developing and implementing action plans post inspections, audits, incidents, and complaints to enhance regulatory compliance.
• Working with operational teams to embed a culture of continuous quality improvement and person-centred care.
• Monitoring legislative and regulatory changes and communicating their impact across the organisation.
• Supporting governance meetings and ensuring lessons learned were shared across services.

• Provided leadership and operational oversight for 14 supported living, residential, and community-based services, ensuring safe, effective, and person-centred care.
• Managed and supported a team of Registered Managers, Deputy Managers, and support staff across multiple locations.
• Ensured services met CQC regulatory requirements, company policies, and contractual obligations.
• Monitored service quality through audits, governance reviews, and performance monitoring, implementing improvement plans where required.
• Led safeguarding investigations, incident reviews, and risk management processes to protect people supported and maintain regulatory compliance.
• Managed service budgets, staffing establishments, and resources to achieve financial and operational targets.
• Oversaw recruitment, workforce planning, supervision, and staff development to maintain high-performing teams
• Supported services through CQC inspections, local authority audits, and commissioner reviews.
• Developed and maintained positive relationships with commissioners, healthcare professionals, families, and external stakeholders.
• Analysed KPI data, occupancy levels, quality metrics, and business performance to drive continuous improvement.
• Led on change management projects, service mobilisations, and organisational initiatives across the locality.
• Ensured robust medication management, health and safety compliance, safeguarding practices, and person-centred support planning.
• Investigated complaints and concerns, ensuring timely resolution and implementation of lessons learned.
• Promoted a culture of continuous improvement, accountability, and high-quality outcomes for the people supported.
• Oversaw daily activities of all managers to ensure effective team performance.
• Built strong partnerships with commissioners and multidisciplinary professionals, contributing to positive service performance and occupancy growth.

I was seconded to this post for 3 months and stayed 14 months

• Led quality improvement programmes across health and social care services.
• Worked with service managers with Requires Improvement or Inadequate ratings from CQC
• Conducted audits, inspections, and compliance reviews.
• Developed and monitored service improvement plans.
• Supported services through CQC inspections and regulatory requirements.
• Delivered training, coaching, and governance support to managers.
• Investigated incidents, complaints, and safeguarding concerns.
• Drove continuous improvement in quality, safety, and service performance
• Worked closely with local authorities and CQC
• Led root cause analysis investigations and ensured lessons learned were embedded across services.

· Had overall operational responsibility for 10 residential care homes, ensuring the delivery of safe, effective, person-centred care and support.

· Provided leadership, management and direction to Registered Managers and their teams, supporting them to achieve high standards of care.

· Monitored service performance, quality of care and compliance with CQC regulations and legislative requirements.

· Supported managers in addressing areas of concern, implementing improvements and maintaining regulatory compliance.

· Led on service development and improvement, identifying underperforming services and implementing recovery plans to improve standards.

· Undertook regular service visits, quality audits, compliance reviews and monitoring of action plans.

· Supported the management of safeguarding concerns, serious incidents, complaints and investigations, ensuring appropriate action was taken.

· Oversaw staffing, recruitment, retention, workforce development and effective resource management.

· Monitored financial performance, budgets, occupancy and operational efficiency.

· Ensured people supported had individualised care plans, appropriate risk assessments and health action plans.

· Promoted people's independence, dignity, choice, inclusion and quality of life.

· Worked collaboratively with families, social workers, commissioners, healthcare professionals and other external agencies.

· Provided support and guidance to managers in managing complex care needs and ensuring appropriate health interventions.

· Prepared services for CQC inspections and ensured recommendations and regulatory actions were addressed.

Transitioned to the Service Improvement Manager's post after redundancy in previous role.

· Ensured the delivery of high-quality, person-centred nursing care, promoting dignity, choice, independence and quality of life.

· Managed and supervised multidisciplinary staff team, overseeing recruitment, induction, training, supervision, performance management and development to enhance team effectiveness.

· Ensured appropriate staffing levels and skill mix to effectively meet complex nursing and support needs of residents, improving overall care quality.

· Oversaw individual care planning, clinical assessments, risk assessments and regular reviews to ensure care needs were met.

· Worked closely with GPs, community nurses, therapists, social workers and other healthcare professionals to coordinate residents' care.

· Maintained compliance with CQC regulations, health and safety legislation, safeguarding requirements and organisational policies.

· Managed incidents, safeguarding concerns, complaints and investigations, ensuring appropriate follow-up and learning.

Led audits, service reviews and improvement plans to maintain high standards of care and regulatory compliance

· Had full operational responsibility for the day-to-day management and running of a 12-bed nursing home supporting adults with profound learning and physical disabilities.

· Oversaw budgets, financial management, purchasing and the effective use of resources.

· Evaluated clinical practice, care delivery, record keeping, care planning and compliance with required standards.

· Prepared detailed monitoring reports that identified good practice, concerns, shortfalls, and actionable recommendations for improvement.

· Reported findings directly to the Commissioning Unit, providing professional clinical advice to inform commissioning decisions.

· Undertook quality monitoring visits to nursing homes on behalf of the Commissioning Unit, assessing the standard of care and quality of services provided.

· Worked collaboratively with local nursing home providers and managers to improve standards of care and address identified areas of concern.

· Developed and monitored improvement action plans, conducting follow-up visits to evaluate progress and ensure sustained enhancements.

· Provided nursing advice and guidance to providers, facilitating improvements in clinical practice and service delivery.

· Participated in reviewing individual service users living in nursing homes, assessing their care needs and ensuring that commissioned services continued to meet their requirements.

· Liaised with healthcare professionals, social services and nursing home providers to promote effective care and appropriate service provision.

Assisted in quality assurance processes to uphold service standards.

This was 2 days a week and I worked as clinical lead as well on the other 3 days.

· Provided clinical leadership, guidance and support to nursing and care staff.

· Oversaw the assessment, planning, implementation and evaluation of individual nursing care plans.

· Monitored residents' physical health, identified changes in presentation, and ensured timely medical intervention to maintain optimal health outcomes.

· Managed complex clinical needs, including epilepsy, dysphagia, PEG feeding, respiratory conditions, and pressure area care, enhancing quality of care for long-term health conditions.

· Ensured safe medicines management, including administration, storage, recording and auditing.

· Led clinical audits, investigations and reviews, implementing improvements where necessary.

· Supported staff through clinical supervision, training, competency assessments and development.

· Worked collaboratively with GPs, consultants, community nurses, therapists and other healthcare professionals.

· Oversaw infection prevention and control, wound management, nutrition, hydration and tissue viability.

· Managed clinical incidents, safeguarding concerns and medication errors, ensuring appropriate reporting and learning.

· Promoted dignity, choice, comfort, and quality of life by ensuring clinical interventions reflected individual needs and preferences, fostering a person-centred care environment.

• Conducted regulatory inspections and monitoring of nursing homes, ensuring compliance with care standards and enhancing quality of service.

Ensured nursing home regulation and compliance through thorough inspections and assessments.

Worked as part of the Health Authority Inspection Team, undertaking inspections and monitoring of registered nursing homes across Enfield and Haringey to ensure regulatory requirements were met and high standards of care were maintained.

Conducted investigations into adult safeguarding concerns to protect vulnerable individuals.

Implemented clinical quality assurance measures to enhance patient care standards.

Identified and managed instances of poor practice to improve care quality.

Engaged with providers to identify and implement service improvements, resulting in enhanced care delivery for residents.

Prepared detailed inspection reports and performed evidence-based assessments, facilitating regulatory compliance and supporting continuous improvement.

2 days a week while I worked as service manager different area

• Managed daily operations for 40 service users, ensuring quality care and support.
• Oversaw staff performance, facilitating development opportunities to enhance care delivery.
• Conducted training sessions for new employees to ensure competency in care standards.
• Conducted reviews for service users to assess care
• Care planning
• Facilitated meetings with relatives to discuss care
• Assisted during GP rounds to support patient care
• Created and maintained rotas for staff scheduling
• Organised recreational activities for service users

· Had overall operational responsibility for 10 residential care homes, ensuring the delivery of safe, effective, person-centred care and support.

· Provided leadership, management and direction to Registered Managers and their teams, supporting them to achieve high standards of care.

· Monitored service performance, quality of care and compliance with CQC regulations and legislative requirements.

· Undertook regular service visits, quality audits, compliance reviews and monitoring of action plans.

· Supported managers in addressing areas of concern, implementing improvements and maintaining regulatory compliance.

· Led on service development and improvement, identifying underperforming services and implementing recovery plans to improve standards.

· Supported the management of safeguarding concerns, serious incidents, complaints and investigations, ensuring appropriate action was taken.

· Oversaw staffing, recruitment, retention, workforce development and effective resource management.

· Monitored financial performance, budgets, occupancy and operational efficiency.

· Ensured people supported had individualised care plans, appropriate risk assessments and health action plans.

· Promoted people's independence, dignity, choice, inclusion and quality of life.

· Worked collaboratively with families, social workers, commissioners, healthcare professionals and other external agencies.

· Provided support and guidance to managers in managing complex care needs and ensuring appropriate health interventions.

· Prepared services for CQC inspections and ensured recommendations and regulatory actions were addressed.

This post was made redundant and I was successful in the interview for the Service Improvement Manager