Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Mary Omole

Bletchley,Buckinghamshire

Summary

A detail-oriented professional with a strong foundation in computer application proficiency, interpersonal relations, and team collaboration. Demonstrates exceptional analytical thinking and effective oral and written communication skills. Committed to leveraging these competencies to drive organisational success and foster collaborative environments.

Overview

24
24
years of professional experience

Work history

Administrative Manager

Olaolu Nigeria Enterprises
Lagos
01.2018 - 06.2025
  • Administered payroll processes, minimising discrepancies and errors.
  • Managed internal communications to maintain transparency across teams.
  • Handled customer queries promptly, enhancing customer satisfaction.
  • Coordinated cross-departmental collaboration for seamless workflow integration.

Debt recovery officer

FirstBank Nigeria
Lagos
01.2017 - 04.2017
  • Monitored and managed over 200 accounts identified as doubtful or lost effectively.
  • Collaborated with retail teams on substandard account management and monitoring.
  • Supported branch efforts in recovering over 100 impaired accounts, ensuring restoration to performing status.
  • Evaluated restructuring requests for impaired assets and made appropriate recommendations.
  • Guaranteed compliance during entire lifecycle of restructured facilities alongside branches.
  • Conducted regular customer visits to reinforce repayment arrangements and build loyalty.
  • Promoted deposit mobilisation initiatives within the Business Unit.

Business Manager, Commercial Banking

FirstBank Nigeria
Lagos
08.2016 - 01.2017
  • Enforced budget discipline and implemented cost control measures.
  • Monitored revenue collection to prevent income leakages.
  • Authorized and modified transactions following approval limits while ensuring proper documentation.
  • Delivered timely, accurate reports on team operations in required formats.
  • Maintained confidentiality and security of customer information and bank assets.
  • Reviewed pre-disbursal credit documents to ensure compliance with policies.
  • Conducted daily general ledger reviews to verify postings and obtain necessary approvals for concessions.
  • Performed additional duties as assigned by Group Head, ensuring operational efficiency.

Branch/Business Manager, Retail Banking

FirstBank Nigeria
Lagos
12.2009 - 08.2016
  • Supervised over operations staff activities to ensure timely and efficient service delivery.
  • Implemented handover/onboarding framework for staff on leave or transfers.
  • Maintained budget discipline and enforced cost control measures.
  • Monitored revenue collection to prevent income leakages.
  • Authorized and modified transactions while ensuring proper documentation.
  • Oversaw account opening processes, guaranteeing complete documentation and prompt scanning of mandates.
  • Ensured branch ATMs remained fully operational with effective fault management measures in place.
  • Reviewed credit pre-disbursal documents, ensuring compliance in account creation for retail and corporate clients.

Private Banker

FirstBank Nigeria
Lagos
11.2001 - 12.2009
  • Conducted teller services with precision, adhering to regulatory standards.
  • Provided outstanding customer service, facilitating quick resolution of client concerns.
  • Administered accounts and clearing tasks to optimise workflow and accuracy.
  • Served as Branch Head, guiding teams towards strategic objectives.
  • Headed foreign operations department, improving cross-border transaction efficiency.
  • Managed operations support to enhance overall branch functionality.
  • Championed customer service excellence in all branch interactions.

Book keeper (Internship)

Emily Millionaire Cosmetics
Lagos
01.1995 - 12.1995
  • Coordinated effectively with diverse teams for successful project execution.
  • Handled incoming calls and emails, ensuring prompt response.
  • Contributed towards successful product launch through dedicated market research and marketing
  • Other administrative functions as directed by the operations manager

Education

Master of Business Administration - Marketing

Lagos State University
Lagos, Nigeria
/2007 - /2008

Higher National Diploma - Accounting

Kwara State Polytechnic, Ilorin
Kwara State, Nigeria
/1992 - /1997

Skills

  • Computer application proficiency
  • Interpersonal relations
  • Team collaboration
  • Analytical thinking
  • Oral and written communication

Accomplishments

    MMIA Branch staff of the quarter Apr – June 2004

    Bariga Branch staff of the quarter Jul – Sept 2007

    Retail Staff of the year 2011 and nominee for First Bank staff of the Year (Market facing) at FirstBank’s CEO Annual Merit Award 2011

Affiliations

  • Reading
  • Listening to soothing music

Timeline

Administrative Manager

Olaolu Nigeria Enterprises
01.2018 - 06.2025

Debt recovery officer

FirstBank Nigeria
01.2017 - 04.2017

Business Manager, Commercial Banking

FirstBank Nigeria
08.2016 - 01.2017

Branch/Business Manager, Retail Banking

FirstBank Nigeria
12.2009 - 08.2016

Private Banker

FirstBank Nigeria
11.2001 - 12.2009

Book keeper (Internship)

Emily Millionaire Cosmetics
01.1995 - 12.1995

Master of Business Administration - Marketing

Lagos State University
/2007 - /2008

Higher National Diploma - Accounting

Kwara State Polytechnic, Ilorin
/1992 - /1997

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Mary Omole