Mary Oluwafemi
Experienced Banker
Sheffield
Summary
Results-oriented professional with 6+ years of experience and a proven knowledge of financial accounting, loan processing, customer service relationship, risk management,sales, administrative roles and business development. Aiming to leverage my skills to successfully fill the academic pursuit role at your reputable institution.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Profit Center Manager for Loan
UNITED BANK FOR AFRICA
Lagos
01.2021 - 01.2023
- Ensure significant increase in market share within own region
- Drive performance of the unit – creation of consumer loans
- Drive new customer acquisition drive with focus on salary accounts
- Drive sale of the bank’s card products and e-banking products
- Drive deposit mobilization
- Consumer loan appraisal, disbursement and monitoring
- Ensure effective relationship management and building with new and existing customers
- Optimally exploit new and existing opportunities in the market which will include enlistment of viable employers to be on counterparty list, sales to employees on existing counterparty
- Drive mass reactivation of dormant accounts salary accounts
- Ensure zero tolerance for inactive/dormant accounts
- Supervise and coordinate the activities of team members.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
Relationship Officer
UNITED BANK FOR AFRICA, UBA
LAGOS
02.2019 - 12.2020
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Ensure significant increase in market share within own region
- Confer or consult with department heads to plan market storms and to secure information on products and customer choice/request
- Drive new customer acquisition drive
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping
- Optimally exploit new and existing opportunities in the market
- Drive mass reactivation of dormant accounts, unfunded and un-carded accounts.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Worked with clients to address and respond to client and partnership management issues.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
Executive Assistance
GDM GROUP
LAGOS
01.2018 - 12.2018
- Taking customers’ requests, issues and resolving them where applicable
- Generating and converting leads to clients, prospecting and sealing deals
- Perform general office duties, such as attending weekly meetings, giving daily report, attending monthly performance report meetings, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Open, sort, and distribute incoming correspondence, including text and email
- Manage and maintain official schedules
- Meet with individuals, customers and others on behalf of Management.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Graduate Intern
BANK OF INDUSTRY
LAGOS
02.2017 - 07.2018
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Supported department members with administrative, research and academic assistance.
Chemistry Instructor
ANSARUL ISLAM SECONDARY SCHOOL
10.2015 - 09.2016
- Compulsory 1-year national service to the nation at the aforementioned school
- Taught over 100 students in high school by using nature and concepts in day-to-day activities to explain general chemistry which boosted students’ performance by more than 150%
- Established and communicated clear objectives for all learning objectives and measured progress by assigning and grading classwork, tests, homework and practical assignment
- Carried out practical experiments laying emphasis on qualitative and quantitative analysis
- Designed a user-friendly interface for students learning support
- Prepare lessons, teach using advanced methods.
Industrial Trainee
MIRAFLASH NIGERIA LIMITED
OGUN
05.2014 - 10.2014
- Quality assurance and quality control checks
- Ensuring absolute compliance with safety regulations
- Product sampling
- Carrying out S.O.P (Standard, Operating, Procedure)
- Monitoring production channels from the store to the warehouse
- Taking inventory of materials used in the production process
- Ensuring proper packaging
- Carrying out quality assurance checks on the printed cards
Sales Representative
GOD’S FAVOUR VENTURES
05.2013 - 10.2013
- I worked in God’s Favor Ventures during the ASUU strike that occurred when I was an Undergraduate
- I learnt a lot which actually broadened my knowledge on sales, accounting and recording of the goods sold daily
- I worked as a Sales Representative
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
Education
Master of Risk Management - MRM -
UNIVERSITY OF LAGOS
05.2019 - 12.2021
Bachelor of Science - Industrial Chemistry
OSUN STATE UNIVERSITY
Africa Examination Certificate - undefined
BARACHEL MODEL COLLEGE
First Leaving Certificate - undefined
GLORYLAND NURSERY & PRIMARY SCHOOL
Skills
Proficiency in MS suites (word, excel and power point)undefined
Timeline
Profit Center Manager for Loan
UNITED BANK FOR AFRICA
01.2021 - 01.2023
Master of Risk Management - MRM -
UNIVERSITY OF LAGOS
05.2019 - 12.2021
Relationship Officer
UNITED BANK FOR AFRICA, UBA
02.2019 - 12.2020
Executive Assistance
GDM GROUP
01.2018 - 12.2018
Graduate Intern
BANK OF INDUSTRY
02.2017 - 07.2018
Chemistry Instructor
ANSARUL ISLAM SECONDARY SCHOOL
10.2015 - 09.2016
Industrial Trainee
MIRAFLASH NIGERIA LIMITED
05.2014 - 10.2014
Sales Representative
GOD’S FAVOUR VENTURES
05.2013 - 10.2013
Bachelor of Science - Industrial Chemistry
OSUN STATE UNIVERSITY
Africa Examination Certificate - undefined
BARACHEL MODEL COLLEGE
First Leaving Certificate - undefined
GLORYLAND NURSERY & PRIMARY SCHOOL
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