Mary Ogiri

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Processed transactions accurately while maintaining a high level of customer service.
• Fielded customer questions to share information about products, availability, and pricing.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Collaborated with team members to achieve a cohesive and efficient store environment.

• Actively approached and engaged with potential customers.
• Provided information about products or services in a friendly and professional manner.
• Answered any questions customers may have and addressed their concerns.
• Processed sales transactions accurately and efficiently.
• Handled cash, credit card payments, and other payment methods securely.
• Built and maintained positive relationships with customers.
• Followed up with customers as needed to ensure satisfaction and repeat business.
• Assisted in setting up the sales booth or display area.
• Worked towards achieving individual and team sales targets.

• First point of contact for authorizing discounts and resolving customer queries.
• Being a brand ambassador, demonstrating in-depth product knowledge.
• Building and maintaining professional relationships with regular customers.
• Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.
• Ensuring high levels of customer satisfaction through excellent service.
• Setting up a good-looking shop floor with full shelves, tidy fitting rooms and all the latest fashions, as well as keeping a tidy and well-organized stockroom.
• Delivering a fast, friendly, efficient experience at till points, processing queries, voids, and returns.
• Receiving, unpacking, and checking off new deliveries.
• Getting products on to the shop floor and ensuring they are all correctly priced.

• Ensured to provide customer service of the highest standards at all times
• Handled all stock effectively and ensured back of house standards are maintained
• Supported my Management Team in achieving company sales targets and operational goals
• Maintaining store visual standards

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

• Always delivering a friendly service, smiling, greeting and making eye contact with every customer.
• Working at the Cash register accurately and efficiently, to provide a positive customer experience.
• Carrying out stock replenishment and ensuring all areas of the store remain tidy.
• Working as an active member of the team, supporting colleagues in all tasks.
• Meeting high standards of display and visual merchandising to ensure the store is well presented.
• Demonstrating good product knowledge to customers on key promotions and offers.
• Approaching customers that may require assistance.

• Greeted customers and helped with product questions, selections, and purchases.